What are the responsibilities and job description for the Manager, Service position at Sammons Industrial?
Remote Type
On-site
You belong at a company that treats you like an Owner!
Sammons Industrial is an employee-owned family of businesses dedicated to becoming the preferred single-source solution for industrial operations. Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals.
Join a team that takes care of you. Here are some ways we do that:
You'll lead the Service Department with a focus on people, performance, and customer satisfaction. By empowering your team, strengthening customer relationships, and managing the business with care, you'll help ensure our customers stay productive while supporting the continued growth and success of Briggs.
What You'll Do
Pay Type
Salary
On-site
You belong at a company that treats you like an Owner!
Sammons Industrial is an employee-owned family of businesses dedicated to becoming the preferred single-source solution for industrial operations. Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals.
Join a team that takes care of you. Here are some ways we do that:
- Competitive Pay and Performance-Based Bonuses
- Earn retirement savings without any cost to you through our Employee Stock Ownership Plan (ESOP)
- 401(k)
- Training and Tuition Reimbursement
- Work/Life Balance
- Paid Holidays and Time Off
- Health and Wellness Benefits
- Tool Benefits, PPE/Uniforms, Safety Boot Program
- Life and Short Term Disability paid for by company
You'll lead the Service Department with a focus on people, performance, and customer satisfaction. By empowering your team, strengthening customer relationships, and managing the business with care, you'll help ensure our customers stay productive while supporting the continued growth and success of Briggs.
What You'll Do
- Lead, coach, and develop the Service team while driving accountability for safety, quality, efficiency, and customer satisfaction.
- Manage department operations, including financial performance, staffing, training, scheduling, fleet, equipment, and day-to-day service processes.
- Build trusted customer relationships through regular visits, proactive communication, and effective problem resolution while supporting business growth.
- Partner with branch leadership, sales, manufacturers, and the Safety team to improve operations, maintain compliance, and deliver outstanding service.
- Leadership experience with a passion for coaching, developing, and motivating high-performing teams.
- Experience in forklift service, industrial equipment, or a related mechanical industry, along with strong business and operational knowledge.
- Excellent communication, problem-solving, and customer relationship skills with the ability to balance service excellence and profitability.
- High school diploma or GED required; bachelor's degree or equivalent experience preferred. Proficiency with Microsoft Office is expected.
- Join a company that values safety, integrity, teamwork, and doing the right thing.
- Build your career with opportunities to lead, grow, and make a lasting impact alongside people who genuinely care.
- Be part of a team that takes pride in keeping our customers—and each other—moving forward.
Pay Type
Salary