What are the responsibilities and job description for the Information Technology Support Specialist position at Russell Tobin?
💼 Service Desk Agent – Full-Time Opportunity
📍 Location: Columbus, Ohio, United States(Hybrid)
🕒 Schedule: Full-Time (Hybrid)
💰 Pay: $24/hour
Are you passionate about providing exceptional customer service? 🌟 We're seeking a Service Desk Agent with 6 months to 2 years of experience (internships count! 🙌) to join the team of a leading investment banking firm 💼💹
✅ Ideal Candidate:
✔️ Recent grad with a Bachelor’s degree 🎓
✔️ Experience or internship in a related field 💻
✔️ Strong communication, problem-solving, and organizational skills 🧠🗂️🗣️
✔️ Preference for candidates with at least one of the following:
• 🎓 College Degree
• ☎️ Previous contact center experience
🛠️ What You’ll Do:
• Investigate, diagnose, resolve and recover hardware/software issues 🖥️🛠️
• Install, modify, run diagnostic programs, and repair computer hardware/peripherals and software 🧰💾
• Handle incoming phone calls regarding customer service inquiries 📞
• Respond with accuracy and efficiency while meeting performance metrics 📊
• Troubleshoot and resolve concerns while ensuring a positive experience 🙋 ♂️✅
• Maintain accurate records of customer interactions and transactions 📝
🌟 Why Join Us?
Gain valuable experience with a top-tier financial institution 💼🏦
Work in a fast-paced, team-oriented environment that supports career growth 🚀🤝
Enjoy the flexibility of a hybrid schedule 🏠🏢
✨ Overtime opportunities available with competitive pay
Salary : $24