What are the responsibilities and job description for the Information Technology Technical Support position at Russell Tobin?
💻 IT Support Specialist – Banking Firm
📍 Columbus, Ohio Metropolitan Area
💲 $25/hr (W2) | Full - Time
✨ About the Opportunity
A major banking firm is growing its tech support team and is looking for a people-focused, tech-savvy IT Support Specialist to join their South Jordan location. If you love solving problems, helping others, and keeping technology running smoothly, this role is for you! 🚀
🔧 What You’ll Be Doing
- 📞 Provide friendly and efficient support via phone, chat, and in person
- 🧰 Troubleshoot issues with hardware, software, applications, and system access
- 📝 Log tickets accurately and keep users updated throughout the process
- 🖥️ Install, configure, and repair computers, peripherals, and software
- 🧩 Diagnose technical issues and offer clear, step-by-step solutions
- 🤝 Work closely with teammates and escalate issues when needed
- 🌐 Support a 24/7 environment | 40h work week
- 😊 Maintain a positive, patient, and professional attitude at all times
📚 What You Bring
- ⭐ Strong customer service and communication skills
- 🗂️ 2–5 years of IT support experience (enterprise/high-tech environment is a plus!)
- 🧠 Solid troubleshooting and problem-solving abilities
- 💼 Ability to stay calm, organized, and independent under pressure
- 🎓 High school diploma or GED
- 🕒 Willingness to work varied shifts as needed
🌟 Why You’ll Love This Role
- 👩 💻 Work with modern technology in a professional banking environment
- 🤗 Supportive, team-oriented atmosphere
- 📈 Opportunities for long-term growth and possible full-time hire
- 🔄 Hands-on work that keeps every day interesting
Salary : $24 - $25