What are the responsibilities and job description for the Help Desk Representative position at Russell Tobin?
IT Help Desk Agent
📍 Location: South Jordan, UT
💰 Pay: $25/hour
📆 Contract: 12 months (potential for extension or permanent hire)
A large financial services company is looking for an IT Service Desk Agent to provide top-notch technical support. You'll be the first point of contact for IT issues, ensuring smooth operations and excellent customer service.
What You’ll Do:
✅ Answer IT support calls and resolve issues quickly
✅ Provide excellent customer service with active listening and empathy
✅ Use a knowledge base and ticketing system to track and solve problems
✅ Communicate clearly via phone, chat, and documentation
✅ Collaborate with teams and follow company policies
What You Need:
✔ High school diploma or GED (plus relevant work experience)
✔ 2-5 years of chat support experience in a fast-paced setting
✔ Strong problem-solving skills & self-motivation
✔ Excellent customer service & communication skills
✔ Ability to troubleshoot software & hardware issues
Salary : $24 - $25