Inside Parts Counter Sales - Heavy Equipment

At ROMCO Equipment Co., our customers are the people who build Texas, and we're proud to help them get the job done. Since 1961, ROMCO has been a trusted partner to the construction, mining, and infrastructure industries, providing world-class equipment, parts, service, and support across Texas.

We are currently seeking a motivated, customer-focused Parts Counter Salesperson to join our Fort Worth branch and support the North Texas Region. This role is ideal for someone who enjoys helping customers, solving problems, managing inventory, and working in a fast-paced environment where their contributions directly impact customer success.

ROMCO represents some of the industry's leading equipment manufacturers, including Volvo Construction Equipment, and GOMACO paving solutions.

Essential Functions & Responsibilities

Customer Service & Parts Sales

· Process customer and vendor parts requests through walk-in, phone, and internal sales channels.

· Assist customers in identifying and sourcing the correct parts for their equipment needs.

· Provide accurate pricing, availability, and order status information.

· Deliver exceptional customer service and build long-term customer relationships.

Inventory Management & Warehouse Operations

· Maintain inventory accuracy through proper receiving, stocking, and inventory control procedures.

· Assist with cycle counts and physical inventories.

· Receive, inspect, unload, and stock incoming parts shipments.

· Monitor inventory levels and communicate stock replenishment needs.

· Maintain a clean, organized, and safe warehouse and parts department.

Purchasing & Order Processing

· Process sales orders, purchase orders, receiving transactions, credits, and returns.

· Purchase and expedite parts and materials as needed.

· Coordinate special parts returns, warranty shipments, and core returns to manufacturers.

· Reconcile invoices, purchase records, and inventory transactions.

· Maintain accurate records and filing of parts-related documentation.

Team Support

· Support service and sales departments by ensuring timely parts availability.

· Assist with inventory adjustments and reporting.

· Collaborate with warehouse personnel and other departments to improve operational efficiency.

· Perform other duties as assigned.

Knowledge, Skills & Abilities

· Excellent customer service and relationship-building skills.

· Strong verbal and written communication abilities.

· Strong organizational skills with the ability to prioritize multiple tasks and meet deadlines.

· High level of accuracy and attention to detail.

· Proficiency with Microsoft Office, email, and inventory systems.

· Mechanical aptitude and basic knowledge of construction or heavy equipment.

· Ability to work effectively with customers, vendors, technicians, and internal teams.

· Self-motivated with strong follow-up and problem-solving skills.

· Bilingual (English/Spanish) preferred.

Education & Experience

· High school diploma or equivalent required.

· Previous experience in parts sales, counter sales, inventory management, customer service, or a related field preferred.

· Experience in heavy equipment, construction equipment, trucking, automotive, agricultural equipment, industrial parts, or a similar industry is highly desirable.

· Experience using electronic parts catalogs or inventory management systems preferred.

· Knowledge of heavy equipment parts and components is a plus.

Why Join ROMCO?

· Join a respected Texas company with more than 65 years of success.

· Work with industry-leading equipment brands.

· Competitive compensation and comprehensive benefits package.

· Career growth and advancement opportunities.

· Collaborative team environment focused on customer success.

· Make an impact supporting the people who build Texas.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand, walk, talk, hear, use hands to handle materials, and reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Working Conditions

This position operates in a combination office, parts warehouse, and equipment dealership environment. Standard business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional flexibility required to support customer needs, inventory activities, training, and special projects.

Employees may occasionally be exposed to moving mechanical parts, warehouse traffic, dust, fumes, vibration, and varying noise levels.

Join ROMCO Equipment Co. and help keep North Texas moving.

EOE

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Bi-lingual candidates (English/Spanish) and candidates with prior heavy equipment parts experience preferred

Education:

• High school or equivalent (Required)

Experience:

• previous counter sales: 5 years (Required)
• Microsoft Office: 2 years (Required)
• electronic parts inventory system: 2 years (Required)

Work Location: In person