Operations / IT Help Desk Support Analyst

We are looking for an experienced IT Help Desk Support Analyst to join our team on a contract basis in San Diego, California. In this role, you will provide critical technical assistance to ensure the seamless operation of healthcare applications and systems. Your expertise will play a vital role in resolving technical issues, supporting end-users, and maintaining compliance with healthcare standards.

Responsibilities:
• Diagnose and address hardware, software, and network problems within a dynamic healthcare environment.
• Deliver technical support for healthcare-specific applications, including electronic medical records (EMR) and Health Information Exchange systems.
• Collaborate with IT teams and external vendors to resolve escalated technical issues effectively.
• Guide and assist end-users in utilizing healthcare software to optimize workflow and productivity.
• Document customer interactions and resolutions comprehensively within the ticketing system.
• Participate in system upgrades, migrations, and the implementation of new healthcare technologies.
• Ensure all IT operations comply with healthcare regulatory standards and protocols.
• Monitor system performance and take proactive measures to prevent service disruptions.
• Provide support for basic troubleshooting of hardware, including desktops, laptops, and printers.
• A minimum of 2-4 years of IT Help Desk or Technical Support experience, preferably in the healthcare industry.
• Familiarity with healthcare applications such as electronic medical records (EMR) systems and Health Information Exchange platforms.
• Proficiency in Windows 10, Microsoft Office Suite, Active Directory, and basic network troubleshooting.
• Strong understanding of healthcare compliance standards and protocols.
• Demonstrated ability to deliver exceptional customer service in a fast-paced setting.
• Effective communication skills to interact with both technical and non-technical users.
• Organizational skills with attention to detail and a proactive approach to problem-solving.
• Relevant certifications such as CompTIA A or healthcare IT-related credentials are highly desirable.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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