What are the responsibilities and job description for the Help Desk Specialist position at Robert Half?
Help Desk / IT Support Specialist (Levels I–III) Robert Half Technology
Employment Type: Contract & Contract-to-Hire
Location: Varies (Hybrid, and On-site opportunities across the Charlotte Metro)
About Robert Half
Robert Half is the world’s first and largest specialized talent solutions firm, connecting highly skilled technology professionals with organizations that need their expertise. Our Technology practice supports clients ranging from Fortune 500 enterprises to mid-market and emerging organizations across industries including financial services, healthcare, manufacturing, retail, and professional services.
This posting is part of our proactive recruiting strategy. We are continuously building a strong pipeline of Help Desk and IT Support professionals for current and upcoming client needs, rather than hiring for a single opening.
About the Role
We are seeking Help Desk / IT Support professionals at Levels I, II, and III who are interested in contract and contract-to-hire opportunities. These roles support internal employees and external customers by providing technical assistance, troubleshooting issues, and ensuring a high level of service delivery.
Assignments vary by client and may include short-term projects, long-term engagements, or contract-to-hire conversions based on performance and business need.
Typical Responsibilities (Varies by Level)
- Serve as first-line or escalated support for end users via phone, email, chat, or ticketing systems
- Troubleshoot hardware, software, network, and peripheral issues
- Manage and document incidents, service requests, and resolutions in ticketing tools (e.g., ServiceNow, Jira, Zendesk)
- Perform user account administration (Active Directory, Azure AD, O365/Exchange, VPN access)
- Support desktop/laptop builds, imaging, deployments, and upgrades
- Escalate complex issues to Tier II/III teams as needed
- Follow ITIL-based processes and meet defined SLAs
- Provide white-glove customer service and clear technical communication
Experience Levels
Help Desk I (Entry-Level / Early Career)
- 0–2 years of IT support experience
- Strong customer service skills and basic technical troubleshooting
- Exposure to Windows, O365, and basic networking concepts
Help Desk II (Mid-Level)
- 2–4 years of hands-on IT support experience
- Experience with escalations, AD administration, and endpoint management
- Ability to resolve more complex desktop and application issues independently
Help Desk III (Senior / Advanced Support)
- 4 years of experience in enterprise IT support environments
- Advanced troubleshooting, mentoring junior staff, and handling escalations
- Experience supporting infrastructure, networking, or systems teams
Salary : $18 - $36