What are the responsibilities and job description for the Customer Service Representative position at Robert Half?
Responsibilities:
• Respond promptly to inbound customer inquiries via phone, ensuring a high level of satisfaction.
• Manage order entry tasks accurately and efficiently to support operational needs.
• Provide clear and detail oriented communication to resolve customer issues and answer questions.
• Handle both inbound and outbound calls to address customer concerns or provide updates.
• Collaborate with team members to improve service delivery and meet performance targets.
• Maintain detailed records of customer interactions and transactions.
• Follow established protocols and procedures to ensure compliance and consistency.
• Identify opportunities to enhance customer satisfaction and recommend improvements.
• Assist in training new team members or sharing best practices when needed.
• Adapt to changing priorities and contribute to a positive team environment.
• Proven experience in call center or customer service roles.
• Strong skills in order entry and data accuracy.
• Ability to handle inbound and outbound calls professionally.
• Excellent verbal and written communication abilities.
• Proficient in using computer systems and applications.
• Ability to multitask and manage time effectively in a busy environment.
• Collaborative mindset with a focus on teamwork and customer satisfaction.
• High level of adaptability and problem-solving skills.
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.
Salary : $20 - $23