Customer Service Representative

Company Description

Green Hides is a globally recognized leader in sustainability and the creation of high-quality, luxurious leathers. With over 500 unique designs, Green Hides serves elite markets including high-end residential, aviation, hospitality, and contract industries. The company is dedicated to innovation and environmentally responsible practices. Green Hides continues to push boundaries, blending craftsmanship with sustainability to meet the needs of its diverse clientele.

Currently, Green Hides is looking for a positive and professional Customer Service Representative that will become an integral part of our team based in Greensboro, NC. In this role, you’ll be our customers’ first point of contact, responsible for delivering a best-in-class customer support experience.

At Green Hides, we’re committed to fostering an environment that’s welcoming, inclusive, respectful, and maintaining a work/life balance. We kindly ask that only interested candidates apply; we are not engaging with recruiters at this time.

Duties and Responsibilities:

·        Assist in managing current customer accounts

·        Manage a high volume of phone calls and emails

·        Maintain relationships with customers and provide exceptional customer service

·        Resolve problems by clarifying the customer's complaint, determining cause of the problem, selecting and explaining the best solution and expediting corrective action and following up

·        Maintain financial accounts by processing customer adjustments and ensure timely and accurate invoicing

·        Provide shipment quotes for customers and schedule shipments as required by customers

·        Recommend potential products or services to management by collecting customer information and analyzing customer needs

·        Order entry and prioritization of orders

·        Keep records of customer interactions, process customer accounts, and file documents

·        Take payment information and other pertinent information such as addresses and phone numbers

·        Answer questions about warranties or terms of sale

·        Able to gain product knowledge

·        Assist in sampling

Job skills and qualifications

·        High quality written and verbal communication skills

·        Interpersonal and customer service skills

·        Able to produce accurate and quality work

·        Dependability

·        Analytical and problem -solving skills

·        Ability to work in teams and a collaborative environment (team player)

·        Quality decision making and multitasking and organizational skills

·        Knowledge of Database Software; Internet Software; Order Processing Systems; Spreadsheet and Word Processing aplications

·        Ability to calculate in all units of measure, using whole numbers, common fractions, and decimals

·        Ability to carry out instructions furnished in written, oral, or diagram form

·        Customer orientation and ability to adapt/respond to different types of personalities

·        Positive Attitude

·        Attention to Detail

·        Time management skills