What are the responsibilities and job description for the Customs Brokerage Manager position at Rhenus Group?
Business Unit:
Business Line:
Target Hire Date:
What You Can Expect :
The Customs Brokerage Manager is responsible for the timely and accurate filing of entries with U.S. Customs and Border Protection and the ultimate delivery of goods to our customers. The Customs Brokerage Manager will also oversee and participate in the daily operations of the department .
Principle Accountabilities
- Ensure team is delivering accurate and timely entries, dispatch of cargo to ultimate consignee, and follow up regarding proof-of-delivery.
- Ensure accuracy of billing is being
- Oversee ISF and the Cargowise systems and develop or improve operational processes that Compliance & Training standards and SOPs and customer SOP requirements
- Oversee FTZ compliance regarding brokerage
- Coordinate efforts and communication with Operations department
- Create and prepare customer status reports on a regular basis
- Execute team entry and billing audits to ensure accuracy and assess training needs
- Adhere to, train and advise team in areas of Customs Brokerage Regulations
- Monitor team performance against company standards and department goals; regular audit of shipment documents and accounting
- Monitor problem files and implement corrective action when needed
- Issue work instructions to team members to ensure timely and orderly file flow including release, billing, and auditing
- Monitor staff training needs; identify and develop training objectives
- Conduct regular staff meetings; communicate department goals and expectations
- Document review and assessment of accuracy, verifying country of origin/export, IOR, terms of sale and value to ensure that compliance and federal regulation requirements are achieved
- Daily follow-up on documentation discrepancy issues which requires the ability to troubleshoot and communicate effectively, both verbally and in writing with customers and foreign origins
- Escalate any unresolved issues or risks before they materially impact the organization
- Work closely with other departments and branches to deliver high level of service to customers
- Perform other duties as assigned
- Ensure compliance with Custom’s regulations
What You Bring:
Education & Work Experience Requirements /Skills
Bachelor’s degree ; Prior logistics experience and Brokerage experience – 2 years minimum
Up to 5 years of experience as of Entry Writer
FTZ experience 2 years
Licensed Customs House Broker required
Ability to communicate persuasively and with confidence, professionalism and authority at all
levels of the business.
Sound judgment, with a well-developed sense for risk identification, assessment and management.
Demonstrated experience in conducting reviews of compliance certifications, agreements, and regulatory procedural documents to determine gaps and opportunities for improvement.
Excellent verbal and written communication skills and the ability to respond effectively to confidential inquiries
Understand importance and meets deadlines
Must have familiarity with operational, financial, quality assurance, and human resource procedures and regulations
Critical thinker, capable of discerning the nuances and subtleties of complex compliance issues.
Experience with MS Word, Excel, PowerPoint and Outlook required
Experience with Cargowise preferred but not required
