Brokerage Manager

We are looking for a dedicated Brokerage Manager to lead and oversee our client's customs brokerage operations in Plainfield, Indiana. In this role, you will ensure compliance with U.S. Customs and Border Protection regulations while driving efficiency in the delivery of goods to customers. This position requires a strong leader who can manage daily operations, maintain compliance standards, and foster a high-performing team.

Responsibilities:

• Supervise and ensure the accurate and timely submission of customs entries and the efficient dispatch of cargo to customers.

• Monitor and enhance billing accuracy while ensuring compliance with established procedures.

• Oversee operational systems, such as Cargowise, and implement process improvements to meet compliance and customer requirements.

• Collaborate closely with the Operations department to align workflows and communication.

• Prepare and deliver regular status reports to customers, providing updates on shipment progress.

• Conduct audits of team entries and billing processes to ensure accuracy and identify training needs.

• Train and advise the team on Customs Brokerage Regulations, ensuring adherence to compliance standards.

• Evaluate team performance, audit shipment records, and implement corrective actions for problem files.

• Develop and execute work instructions to maintain an efficient file flow, including release, billing, and auditing.

• Identify and address staff training needs, creating objectives and conducting regular team meetings to communicate goals.

• Bachelor’s degree and at least 5 years of experience in logistics, including 2 years in customs brokerage.
• Licensed Customs House Broker certification is required.
• Minimum of 2 years of experience working with Cargowise or similar systems.
• Strong knowledge of Customs Brokerage Regulations and compliance requirements.
• Proven ability to manage and lead a team in a fast-paced environment.
• Excellent communication and problem-solving skills for addressing documentation discrepancies.
• Experience conducting audits and ensuring accuracy in shipment documentation and billing.
• Ability to develop and implement training programs for staff.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.