Director of Operations – Bakery Café Concept

About the Concept

We are a rapidly expanding bakery café concept redefining the neighborhood café experience through expertly crafted baked goods and premium beverages. Built on a foundation of hospitality, quality, and community, our mission is to create warm, welcoming spaces that bring people together.

With aggressive growth plans across North America, we are seeking a dynamic operations leader to help scale the business while maintaining exceptional standards and a strong cultural foundation.

Position Overview

The Director of Operations is responsible for leading all aspects of multi-unit bakery café operations, driving performance across corporate and franchise locations. This role will oversee strategic planning, operational execution, financial performance, and team development, ensuring alignment with company goals and brand standards.

This is a highly visible leadership role, partnering closely with executive leadership to drive growth, optimize performance, and support expansion into new markets.

Key Responsibilities

Operational Leadership

• Oversee day-to-day operations across multiple café locations
• Ensure consistent execution of brand standards, product quality, and guest experience
• Drive operational excellence through best-in-class processes and continuous improvement initiatives

Strategic Planning & Growth

• Develop and implement short- and long-term operational strategies aligned with business goals
• Support new market expansion, including site selection and new store openings
• Partner cross-functionally to execute company initiatives and growth plans

Financial Performance

• Own and drive key performance metrics including sales, profitability, and operational KPIs
• Lead budgeting, forecasting, and financial planning processes
• Analyze performance data and implement action plans to achieve business objectives

Franchise Partnership

• Act as a strategic partner to franchise owners, ensuring alignment with brand standards
• Support franchise performance through coaching, operational guidance, and accountability
• Maintain strong relationships to drive consistency and growth across all locations

Team Leadership & Development

• Lead, coach, and develop a team of operations leaders and managers
• Foster a high-performance culture through accountability, recognition, and continuous feedback
• Support talent development, succession planning, and performance management

Compliance & Standards

• Ensure compliance with all health, safety, and regulatory requirements
• Maintain high standards in food quality, merchandising, and operational execution
• Oversee facility maintenance and equipment management across locations

Qualifications

• Minimum 5 years of progressive multi-unit operations leadership experience in restaurant, bakery café, or retail environments
• Prior experience in a bakery café or similar concept strongly preferred
• Proven track record in managing high-growth, fast-paced organizations
• Strong financial acumen with experience managing P&L and key performance metrics
• Exceptional leadership, communication, and organizational skills
• High emotional intelligence with the ability to lead and develop diverse teams
• Collaborative, adaptable, and solutions-oriented leadership style
• Willingness and ability to travel frequently to support multiple locations

Leadership Profile

• Passionate about people development and building high-performing teams
• Strategic thinker with strong execution skills
• Hands-on, visible leader who thrives in fast-paced environments
• Strong brand ambassador with a commitment to culture, quality, and guest experience

Compensation & Benefits

• Competitive base salary performance incentives
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off and Holidays
• Additional employee perks and recognition programs
• High-performance, growth-oriented culture