What are the responsibilities and job description for the IT Service Desk Technician position at Resourcesoft, Inc.?
Requirements
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1 or more years of experience in IT Service Desk and high-volume call center environments.
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Proficiency in Active Directory for user and security group administration.
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Experience with Remedy software for incident tracking and ticket escalation.
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Experience in troubleshooting Microsoft Office 365 permissions and calendar delegation.
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Experience with Windows operating systems and mainframe password resets via RACF.
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Experience in diagnosing local area network connectivity and peripheral hardware issues.
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Excellent verbal and written communication skills.
Responsibilities
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Deliver Tier 1 technical support and hardware advice to end users through a dedicated phone queue.
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Investigate and resolve software configuration issues using standardized diagnostic protocols.
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Perform password restores and ID resets across mainframe and application platforms.
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Generate and route trouble tickets to senior support staff or external vendors.
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Coordinate product repairs by dispatching and monitoring third-party service providers.
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Maintain accurate updates in reference publications and technical diagnostic aids.
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Participate in collaborative troubleshooting sessions with technical and non-technical staff.
Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.
Resourcesoft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
For more information about Resourcesoft and our services, please visit our website.