Intake Specialist

Job Title: Intake Specialist 
Department: Specialty Mental Health Services
Location: Ukiah, CA
Status: One (1) Full-Time, Non-Exempt
Hours: 40 hours per week
Salary: $25.63 - $30.56 per hour Depending on Experience / Additional Differentials Must Qualify
Open Date: October 3, 2025
Close Date: Open Until Filled 

Pay Differentials Offered (must qualify through testing or verification):

• Language Translation - Bi-cultural Spanish: $1.00 per hour
• Bimodal Bilingualism - ASL Sign Language: $1.00 per hour
• Bimodal Multilingualism - ASL Sign Language: $2.00 per hour

Overview:

The Intake Specialist is responsible for managing all Specialty Mental Health Services referrals across the agency programs, serving as the first point of contact and guiding clients from intake through entry into ongoing services. This position completes all administrative functions necessary for clients to access Specialty Mental Health Services, including scheduling, documentation, and maintaining accurate records of services. The Intake Specialist ensures that clients, clinicians, and all necessary parties are informed of schedule changes in a timely manner. In addition to intake responsibilities, the role provides administrative support to program operations, ensuring smooth daily functioning and assisting with program components under the manager or director’s direction. The Intake Specialist must demonstrate strong organizational skills, the ability to manage multiple priorities, and independent problem-solving. Bilingual skills (English/Spanish) are utilized to provide translation for clients and guests as needed. The position requires the ability to work in environments where clients are physically and verbally active.

Key Responsibilities

Referral & Intake Coordinator

• Accepts and processes all referrals for Adult Specialty Mental Health Services, making first contact with client/family while upholding agency mission and standards of care.
• Gathers demographic and historical information using a culturally competent approach in both English and Spanish.
• Presents referrals at Care Coordination Meetings for determination of assessing clinician.
• Schedules intake/assessment appointments in coordination with clinicians, using a client-centered approach.
• Maintains weekly contact with referrals until assignment to a treating clinician, supporting engagement and monitoring acuity of symptoms.
• Assesses client risk and communicates safety concerns to clinical supervision as needed.

Electronic Health Record (EHR) Management & Documentation

• Enters referral and intake information into EHR, creates client charts, and ensures records are accurate and complete.
• Prepares and tracks intake paperwork, consent forms, and signatures using in-person or electronic systems (e.g., DocuSign).
• Requests and confirms treatment authorizations, verifies insurance eligibility, and tracks Medi-Cal compliance timelines.
• Facilitates completion of clinical measures and assists clients with required forms.
• Submits billable services related to intake and case management into EHR following all standards.
• Participates in chart audits with the Performance Quality Improvement team and implements corrective actions to ensure compliance.

Client & Program Support

• Serves as liaison with county partners, law enforcement, and community agencies to coordinate care and represent the agency.
• Provides support for new employees (e.g., building tours, safety compliance) and occasional youth supervision during appointments/meetings if needed.
• Assists with agency reporting and compliance tracking as requested.

Administrative & Facility Support

• Greets and assists visitors; answers and routes phone calls.
• Oversees reception area as needed, distributes mail/packages, and orders basic office supplies as needed.
• Coordinates facility needs such as maintenance requests and workspace moves as required.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience Requirements

• High school diploma or GED required; additional education in a mental health-related field may substitute for up to two years of experience.
• Minimum of 2–5 years of relevant experience preferred, depending on level:
  • Care Manager III: At least 4 years of full-time (or equivalent) experience providing direct mental health services. Up to 2 years of experience can be substituted with education in a mental health field or completion of County Core Skills training. Minimum 2 years of actual work experience required.
  • Care Manager II: At least 2 years but less than 4 years of full-time (or equivalent) experience providing direct mental health services.
• Experience with Medi-Cal Specialty Mental Health Services and medical billing software preferred.
• Bilingual Spanish/English preferred but not required.
• Proficient in Microsoft Office, scheduling, and billing software.
  

Conditions of Employment:

• May work across all agency programs as needed.
• Occasional flexible work schedule required to meet individual client needs.
• Must possess a valid CA Driver’s License, current auto insurance, and a clean DMV printout (no more than 3 points).
• Must pass a clear background check with CACI, DOJ & FBI.
• CPR and First Aid Certified.
• TB Exam and Physical at the time of employment.

Driving Requirement:

• Driving is a required function of this position. Employees must use a personal vehicle that meet all agency requirements, including maintaining liability insurance that meets or exceeds state requirements.
• Employees are responsible for ensuring the timely renewal of their vehicle insurance policies and providing updated documentation to the agency to remain in good standing and compliant with position requirements.

Training Provided:

• Comprehensive onboarding including CPR/First Aid, Crisis Communication/Pro-ACT, Trauma-Informed Care, Motivational Interviewing, and Collaborative Problem Solving.

Benefits:

• Comprehensive benefits package available.

To Apply:
Please visit our website at Redwood Community Services to apply or learn more about our values and services.

Redwood Community Services, Inc. is an Equal Opportunity Employer and values diversity at all levels of its workforce.

Salary : $26 - $31