What are the responsibilities and job description for the Director of Community Engagement position at Redline Rising?
Redline Rising is a 501(c)(3) nonprofit building the infrastructure for how society measures cognitive performance. We operate at the intersection of neuroscience, motorsport, and education, with a growing community of researchers, educators, students, and professionals engaging with our programs and publications.
We are looking for a Director of Community Engagement to manage inbound communications from volunteers, prospective partners, students, and the general public. As our visibility scales, so does the volume of people reaching out. You will be the first point of contact, triaging inquiries, onboarding volunteers, and ensuring no opportunity falls through the cracks.
This is a volunteer leadership position with direct exposure to nonprofit community building, stakeholder management, and organizational communications.
Responsibilities:
Monitor and respond to inbound inquiries across email, LinkedIn, and website contact forms.
Triage incoming communications by priority and route to organizational leadership when needed.
Manage volunteer applications, initial screening, and onboarding communications.
Maintain a tracking system for all inbound contacts, status, and follow-up cadence.
Coordinate with the Director of Institutional Partnerships and Director of Digital Communications to align community engagement with outreach and content efforts.
Draft templated responses for common inquiry types to maintain consistent and professional first-touch communications.
Qualifications (must-have):
Strong written communication skills with professional and warm tone.
Highly responsive with ability to manage multiple inbound channels simultaneously.
Self-directed with ability to prioritize without daily oversight.
Qualifications (preferred):
Prior experience in community management, customer service, or stakeholder communications.
Interest in cognitive science, motorsport, or education.
Familiarity with email management tools or CRM systems.
Experience onboarding or coordinating volunteers.