VoIP Project Coordinator

Quantam Solutions provides IT solutions and consulting for various clients. We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan. We are currently seeking a VoIP Solutions Project Coordinator. Candidates must be able to work a hybrid work schedule of three days onsite in Frankfort, KY and two days remote.

Overview:

The VoIP Solutions Project Coordinator, plays a pivotal role in the successful implementation, maintenance, and optimization of our client’s Voice over Internet Protocol (VoIP) systems, with a primary focus on Zoom Phone and related communication technologies. This individual will be responsible for coordinating various aspects of VoIP projects, from initial planning and deployment to user support and system enhancements. The ideal candidate possesses a strong understanding of VoIP principles, excellent organizational and communication skills, and the ability to work collaboratively with diverse teams and external vendors. Peripheral knowledge of networking fundamentals, traditional phone lines, and legacy phone systems is highly valued.

Key Responsibilities:

• Coordinate the end-to-end lifecycle of VoIP projects, including planning, scheduling, resource allocation, execution, monitoring, and closure.
• Manage the deployment and configuration of Zoom Phone accounts, devices, and features.
• Assist in the migration of users from traditional phone systems to VoIP solutions.
• Track project progress, identify potential roadblocks, and proactively implement solutions.
• Maintain detailed project documentation, including scope, timelines, budgets, and communication plans.
• Provide front-line support for VoIP-related issues, including call quality, connectivity, and feature functionality.
• Troubleshoot Zoom Phone client issues, settings, and integrations.
• Escalate complex technical issues to higher-tier support or relevant IT teams, ensuring timely resolution.
• Assist with user training and onboarding for VoIP platforms.
• Assist with the administration and maintenance of VoIP platforms (primarily Zoom Phone).
• Monitor system performance and identify areas for improvement or optimization.
• Participate in the evaluation and implementation of new VoIP features or technologies.
• Possess a foundational understanding of networking concepts (TCP/IP, LAN/WAN, QoS) as they relate to VoIP.
• Familiarity with traditional phone lines (POTS, PRI) and legacy PBX systems to assist with integration or transition efforts.
• Ability to communicate effectively with network engineers regarding VoIP traffic and infrastructure requirements.
• Serve as a primary point of contact for internal customers regarding VoIP projects and inquiries.
• Facilitate clear and concise communication between technical teams, end-users, and vendors.
• Conduct user interviews to gather requirements and provide updates on project status.
• Develop and deliver user-friendly documentation and training materials.
• Work collaboratively with IT infrastructure teams, network engineers, and application support to ensure seamless VoIP operations.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Telecommunications, or a related field, or 4 years of equivalent practical experience.
• Experience in project coordination, IT support, or telecommunications role.
• Proven experience working with VoIP systems, with specific experience in Zoom Phone highly preferred.
• Familiarity with other unified communications platforms is a plus.
• Strong understanding of VoIP protocols and concepts.
• Proficiency with Zoom Phone administration and user management.
• Basic understanding of networking principles (IP addressing, routing, firewalls, QoS).
• Knowledge of traditional telephony concepts (PSTN, PBX, POTS lines) a plus.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).
• Exceptional organizational skills with a strong attention to detail.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences.
• Proven ability to interact professionally and effectively with internal customers at all levels.
• Strong problem-solving and analytical abilities.
• Ability to work independently and as part of a team.
• Customer-centric mindset with a commitment to delivering high-quality service.