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We are looking for Project Coordinator, VoIP Solutions - Hybrid for our client in Frankfort, KY.
Job Title: Project Coordinator, VoIP Solutions
Job Location: Frankfort, KY
Job Type: Contract
Job Overview:
Requirement/Must Have:
We are looking for Project Coordinator, VoIP Solutions - Hybrid for our client in Frankfort, KY.
Job Title: Project Coordinator, VoIP Solutions
Job Location: Frankfort, KY
Job Type: Contract
Job Overview:
Requirement/Must Have:
- Bachelor's degree in Information Technology, Computer Science, Telecommunications, or a related field, or 4 years of equivalent practical experience.
- Experience in a project coordination, IT support, or telecommunications role.
- Proven experience working with VoIP systems, with specific experience in Zoom Phone highly preferred.
- Familiarity with other unified communications platforms is a plus.
- Strong understanding of VoIP protocols and concepts.
- Proficiency with Zoom Phone administration and user management.
- Basic understanding of networking principles (IP addressing, routing, firewalls, QoS).
- Knowledge of traditional telephony concepts (PSTN, PBX, POTS lines) a plus.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).
- Exceptional organizational skills with a strong attention to detail.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences.
- Proven ability to interact professionally and effectively with internal customers at all levels.
- Strong problem-solving and analytical abilities.
- Ability to work independently and as part of a team.
- Customer-centric mindset with a commitment to delivering high-quality service.
- Coordinate the end-to-end lifecycle of VoIP projects, including planning, scheduling, resource allocation, execution, monitoring, and closure.
- Manage the deployment and configuration of Zoom Phone accounts, devices, and features.
- Assist in the migration of users from traditional phone systems to VoIP solutions.
- Track project progress, identify potential roadblocks, and proactively implement solutions.
- Maintain detailed project documentation, including scope, timelines, budgets, and communication plans.
- Provide front-line support for VoIP-related issues, including call quality, connectivity, and feature functionality.
- Troubleshoot Zoom Phone client issues, settings, and integrations.
- Escalate complex technical issues to higher-tier support or relevant IT teams, ensuring timely resolution.
- Assist with user training and onboarding for VoIP platforms.
- Assist with the administration and maintenance of VoIP platforms (primarily Zoom Phone).
- Monitor system performance and identify areas for improvement or optimization.
- Participate in the evaluation and implementation of new VoIP features or technologies.
- Possess a foundational understanding of networking concepts (TCP/IP, LAN/WAN, QoS) as they relate to VoIP.
- Familiarity with traditional phone lines (POTS, PRI) and legacy PBX systems to assist with integration or transition efforts.
- Ability to communicate effectively with network engineers regarding VoIP traffic and infrastructure requirements.
- Serve as a primary point of contact for internal customers regarding VoIP projects and inquiries.
- Facilitate clear and concise communication between technical teams, end-users, and vendors.
- Conduct user interviews to gather requirements and provide updates on project status.
- Develop and deliver user-friendly documentation and training materials.
- Work collaboratively with IT infrastructure teams, network engineers, and application support to ensure seamless VoIP operations.
- Participate in cross-functional teams to achieve organizational goals.
- Contribute to a positive and productive team environment.
- Maintain highly organized project files, databases, and schedules.
- Utilize Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams) proficiently for communication, documentation, and reporting.
- Manage multiple tasks and priorities effectively in a fast-paced environment.