Overnight Desk Clerk

We are looking for a FULL-TIME and/or PART - TIME overnight desk clerk. Hours are 11pm to 7am.

Job Summary

The night auditor is responsible for auditing all accounts to ensure they are in balance, and preparing final reports for management. He/she acts as the third shift, front desk clerk ensuring maximum room revenues and guest satisfaction, in line with Venerts Hotel Management Inc.’s management standards.

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Essential Functions:

• Assists all guests in a sincere and courteous manner, whenever possible, going the extra mile and doing whatever it takes to ensure guest satisfaction.
• Verifies that all charges to guest accounts that are made during the day are correct. These duties along with express checkouts under the doors must be done by 4:00 a.m. the following morning as well as USA Today’s if applicable.
• Completes all credit card transmittals, direct bills, and no show billings for the day.
• Prepares all daily reports.
• Acts as the manager on duty in the absence of the General Manager.
• Registers and processes guests promptly upon arrival and departure, to ensure guest satisfaction.
• Demonstrates a working knowledge of all services and facilities of the hotel, as well as the local area, effectively assists guests.
• Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy and average rate.
• Receives and processes telephone and walk-in reservations accurately to ensure guest satisfaction.
• Professionally and competently operates the telephone system according to the Venerts Hotel Management Inc.’s. Management standards.
• Understands and applies all hotel safety and security procedures as required to maintain a secure and safe environment for employees and guests.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken.
• Sorts, washes, dries and folds linen and terry.
• Performs, but not limited to, other specific duties.
• Sets up breakfast according to operational polices and standards and is in compliance with the local, county and/or health department standards to ensure absolute guest satisfaction.

Qualification Standards

• Minimum of High School education or two years of Night Audit experience.
• Ability to quickly learn front desk technical procedures as well as audit procedures, such as: check-in, check-out, selling skills, computer operations, telephone operations, etc.
• Ability to operate computer or cash register to handle monetary transactions and give correct change.
• Ability to work well on multiple tasks at the same time.
• Ability to be friendly and cheerful; interact easily with strangers.
• Ability to cooperate with and support others.
• Ability to observe, react quickly, adjust to different guest situations and show self control during excitement.
• Ability to work accurately and competently with numbers.
• Ability to exhibit strong organizational skills and strong detail orientation.
• Ability to operate equipment such as: cash register, computer, credit machines, telephone console/switchboard, calculator, laundry & utility carts, etc.
• Grooming must meet property standards.
• Must be able to stand for long periods of time, be in good physical condition, bending, twisting, stooping, reaching and lifting up to 50# or more may be required.
• Ability to complete and be certified in CPR and First Aid.

Please stop by and pick up and application at the hotel or submit resume here on Indeed.

Pay: From $16.00 per hour

Benefits:

• Employee discount
• Paid time off

Work Location: In person

Benefits:

Salary : $16