What are the responsibilities and job description for the Customer Service/Scheduler position at Primary Services?
Join a well-organized team with an excellent schedule and enjoy paid training to support meaningful work in the community. Make a difference while helping income-qualified customers stay safe and warm during the winter months.
Primary Services is excited to announce the role of Customer Service/Scheduler for a large organization in Minneapolis, Minnesota. In this role, you will manage scheduling for a Free Heating System Tune-Up and Safety Check program, ensuring customers receive accurate information and timely service. The ideal candidate thrives in a fast-paced environment, handles multiple calls efficiently, and maintains professionalism while entering and managing critical customer data.
Responsibilities:
- Answer incoming phone calls and schedule deliveries for qualifying customers.
- Follow provided scripts to communicate program details and give appropriate information.
- Enter customer data accurately and maintain organized records.
- Coordinate with management regarding schedules, customer updates, and changes.
- Track and report daily activities and service outcomes.
- Resolve scheduling conflicts promptly to ensure customer satisfaction.
Qualifications:
- High school diploma or equivalent.
- Strong multitasking and organizational skills.
- Excellent customer service and communication skills.
- Bilingual in Spanish and/or Somali preferred.
This position offers an excellent schedule and comprehensive paid training, ideal for a motivated professional looking to contribute to a meaningful community program.