What are the responsibilities and job description for the Customer Service position at WE Market Co-op?
HOURLY PAY RATE: $12
HOURS: Days, Nights, Weekends
PURPOSE: To act as the face of the co-op, creating a welcoming, helpful and inclusive shopping experience. This role supports daily operations while upholding our values of community, sustainability, and excellent service.
DIRECT REPORTS: None
REPORTS TO: Customer Service Lead, Operations Supervisor, Administrative Lead
ROLE RESPONSIBILITIES:
Brand
- Deliver consistent, friendly, and inclusive service aligned with co-op values
- Stay informed about store products, promotions, and programs to confidently assist shoppers with our products and services
- Promote a welcoming store environment for all identities and backgrounds
- Alert Rebuyers/Leads of low stock, quality issues, or customer feedback
Operations
- Operate POS systems accurately and efficiently, including cash handling and troubleshooting basic POS issues
- Restock shelves, rotate products, and face merchandise to maintain full, clean, and organized displays
- Receive deliveries, check for accuracy, and safely stock items
- Monitor and record product temperatures and dates
Facilities
- Maintain cleanliness of front-end and customer areas, including entryways, carts, bathrooms, and back-of-house areas.
- Follow daily and weekly cleaning checklists to support a safe and sanitary store
- Identify & report facility maintenance needs promptly to lead or supervisor
- Uphold food safety and sanitation procedures at all times
Cooperation
- Participate in staff huddles, meetings, trainings and development opportunities
- Foster a respectful, communicative, and team-oriented work environment
- Support co-workers across departments as needed to ensure smooth store operations
- Uphold co-op policies and participate in creating an equitable workplace
ESSENTIAL QUALIFICATIONS:
- Self-motivated, organized, responsible, flexible
- Attention to detail and willingness to follow procedures
- Ability to stay calm and positive when dealing with multi-faceted problems or situations
- Excellent communication skills
- Ability to stand, bend, stoop, reach, squat and walk for extended periods of time per shift
- Ability to bend and lift loads, not to exceed 50 lbs; push and pull carts weighing up to 100 lbs
- Repetitive use of hands for grasping, pushing, pulling, and fine manipulation
- Ability to maintain timely and consistent attendance
- Willingness to work weekends as needed.
- Willingness and ability to learn and grow to meet the changing requirements of the job.
Salary : $12