Sales Development Representative

Customer Contact Services has been answering the phone for businesses since 1972. We run a 24/7/365 contact center serving healthcare organizations, auto dealerships, property managers and many other customers across the country. Six-time Inc. 5000 honoree, 20 million calls handled, 5,000 clients served over our lifetime. We're growing, and we're building our outbound sales engine in-house. 

The Role 

You'll be one of the first dedicated SDRs at CCS, which means you're not inheriting a playbook — you're helping build one. Your job is simple to describe and hard to do well: find the right prospects, start conversations, and book qualified meetings for our sales team. 

You'll own a defined vertical and territory and work a curated prospect list, and run outreach across phone, email, and LinkedIn. 

This role is hybrid, with onsite training at our Minnetonka, MN office. We've structured it this way intentionally: onsite time during training means direct mentorship, faster coaching, and hands-on access to leadership while you're building your skills, before transitioning to a hybrid schedule. 

What You'll Do 

• Prospect and build targeted lead lists using sales intelligence platforms 
• Run multi-touch outreach sequences: cold calls, emails, and LinkedIn 
• Qualify prospects against our ideal customer profile and book meetings for the sales team 
• Hit a clear, measurable goal: booked meetings that actually happen 
• Log activity and keep clean pipeline data 

What Success Looks Like 

• You book qualified meetings, defined as a meeting that is both booked and attended by the prospect 
• Your meetings convert because you qualified honestly, not just to hit a number 
• ​​​​​​​By 90 days, you know who buys, why they buy, and what they object to 

• Goal-oriented. You like having a number to hit and a reason to hit it. You're motivated by clear targets and visible progress. 
• Drive. You want to sell. You see cold outreach as a challenge, not a chore. Rejection doesn't dent you; it fuels you. 
• Phone comfort. You'd rather pick up the phone than hide behind email. Bonus if you've done any phone-heavy work: sales, recruiting, fundraising, customer service, collections, restaurant or retail work with real customer pressure. 
• Coachability. You take feedback, apply it fast, and ask for more. 
• Curiosity. You want to understand the businesses you're calling, not just read a script at them. 
• Organization. You can manage a list of hundreds of prospects without letting things slip. 
• Grit. Outbound is a numbers game with a long feedback loop. You keep swinging. 
• Career-minded. This role is a strong fit if you're interested in building toward a full-cycle sales career - we're looking for someone who wants to grow into more, not just fill a seat. 

Nice to have, not required: 

• 1 year in an SDR, BDR, inside sales, or phone-based role 
• Familiarity with Apollo, HubSpot, Salesforce, or similar tools 
• Exposure to healthcare, home services, or B2B services 

Why This Role 

• Ground-floor seat in a new outbound program at a 50-year-old company with real customer proof: referenceable clients in every vertical you'll be calling into 
• Direct access to leadership; your ideas shape the playbook 
• Clear, transparent comp: base salary plus tiered per-meeting bonuses 
• Lowered bonus qualification thresholds during your training period, so you can start earning meeting bonuses while you're still learning the ropes — not just after you've fully ramped 
• A defined path: SDRs who perform here are the natural pipeline into full-cycle sales roles 

Compensation & Benefits 

• $20.00 per hour during your first 90 days (training and ramp period) 
• $52,000 to $58,000 annual base salary upon successful completion of defined ramp performance goals 
• Tiered per-meeting bonuses from day one, with reduced qualification requirements during training to help you start earning sooner - your rate per meeting increases as monthly volume climbs, and again once you're fully ramped 
• Full-time, 40 hours per week. Onsite training at our Minnetonka, MN office, transitioning to a hybrid schedule based on performance 
• Medical insurance 
• Dental and Vision insurance 
• 401k matching 
• Paid time off 
• Life insurance 
• Paid company observed Holidays 
• Advancement opportunities