Customer Service Representative

Join a Fortune 500 energy utility serving more than 7 million customers with over 150 years of industry experience. Put your customer service expertise to work helping customers navigate account questions, resolve billing concerns, and find solutions to everyday challenges. This opportunity offers the chance to apply your experience in customer account management, payment processing, and problem resolution while supporting an organization that provides essential services to communities.

The Customer Service Representative will support customer operations in Minnesota. This position focuses on handling customer inquiries, researching account concerns, resolving complaints, and ensuring accurate documentation of customer interactions. Ideal candidates bring experience in high-volume customer service environments, particularly roles involving billing, payment processing, account management, or complex customer issue resolution.

Responsibilities

• Respond to inbound and outbound customer inquiries regarding accounts, products, and services.
• Investigate customer complaints and determine appropriate solutions or follow-up actions.
• Research billing discrepancies, payment questions, and account-related concerns.
• Process customer account updates, service requests, and payment-related transactions.
• Explain account information, billing details, and available resolution options to customers.
• Document customer interactions, account changes, and issue resolutions accurately.
• Navigate customer management systems to retrieve information and update records.
• Coordinate with internal departments to resolve complex customer concerns.
• Follow up with customers to ensure questions and service issues are addressed.
• Maintain accurate data entry and documentation while managing multiple customer requests.
• Support customer satisfaction through timely problem resolution and consistent service procedures.

Qualifications

• Must currently reside in Minnesota.
• At least 2 years of customer service experience required, preferably in a high-volume or account-based service environment.
• Experience resolving billing inquiries, payment discrepancies, account issues, or customer complaints.
• Experience handling inbound and/or outbound customer interactions by phone and email.
• Proficiency in accurate data entry, customer documentation, and account record maintenance.
• Experience researching customer issues and documenting resolutions or follow-up actions.
• Familiarity with Microsoft Office applications, particularly Word and PowerPoint, preferred.
• Experience using CRM platforms, billing software, or customer service ticketing systems preferred.
• Experience in financial services, utilities, telecommunications, insurance, or other account-based service environments preferred.