What are the responsibilities and job description for the Warranty Clerk position at Potamkin Payroll?
As a Warranty Clerk at our dealership, you will be responsible for managing warranty claims and reimbursements from automotive manufacturers for service and repair work performed on vehicles under warranty. You will play a critical role in ensuring that warranty claims are processed accurately and efficiently, maximizing reimbursement for dealership services and minimizing potential losses. Your attention to detail and knowledge of warranty policies and procedures will contribute to the overall profitability and customer satisfaction of our dealership.
Responsibilities:
Warranty Claims Processing:
- Review service repair orders and documentation to identify warranty-eligible repairs and parts replacements covered by automotive manufacturers.
- Prepare and submit warranty claims to manufacturers, ensuring that all required information, documentation, and supporting evidence are included and accurate.
- Monitor the status of warranty claims, follow up with manufacturers as needed to expedite processing, and resolve any issues or discrepancies that may arise.
Warranty Parts Returns:
- Coordinate the return of warranty parts and components to manufacturers in accordance with their return policies and procedures.
- Ensure that warranty parts are properly documented, packaged, and shipped to manufacturers for inspection and reimbursement.
- Maintain accurate records of warranty parts returns, including tracking numbers, shipping dates, and reimbursement amounts.
Warranty Reimbursement and Recovery:
- Verify reimbursement amounts received from manufacturers for approved warranty claims, comparing them to dealership records and expectations.
- Reconcile warranty receivables with manufacturer payments, identifying any discrepancies or discrepancies and taking appropriate corrective action.
- Investigate and resolve any issues or disputes related to warranty claims or reimbursement amounts with manufacturers or third-party administrators.
Warranty Administration and Compliance:
- Maintain knowledge of manufacturer warranty policies, procedures, and guidelines, ensuring compliance with warranty requirements and regulations.
- Provide guidance and support to service advisors, technicians, and other dealership staff on warranty-related matters, including claim eligibility, documentation, and submission processes.
- Assist with warranty audits and inspections conducted by manufacturers or regulatory agencies, providing documentation and support as needed to demonstrate compliance.
Reporting and Analysis:
- Generate reports and analytics on warranty claims, reimbursements, and recovery rates to track performance against targets and objectives.
- Analyze warranty data to identify trends, patterns, and opportunities for improvement in warranty claim processing, reimbursement rates, and warranty parts usage.
- Make recommendations for process improvements, training initiatives, and strategic initiatives to enhance warranty operations and maximize profitability.
- Join our team and play a vital role in managing warranty claims and reimbursement processes to maximize profitability and customer satisfaction for our dealership!