Technical Support Engineer

Piper Companies is seeking a Technical Support Engineer II to join a rapidly growing organization at the forefront of cybersecurity and data analytics. This hybrid role, based in Morrisville, NC, is ideal for a systems-level professional with strong expertise in Active Directory, Windows Server, and enterprise infrastructure. The engineer will play a key role in supporting both internal teams and external clients through advanced troubleshooting, systems administration, and ensuring secure, scalable environments.

Responsibilities for the Technical Support Engineer II:

• Administer and maintain Active Directory environments, including forests, domain structures, Group Policy Objects (GPOs), and replication troubleshooting.
• Oversee Windows Server infrastructure, ensuring optimal performance of DNS, DHCP, and system resources.
• Support and secure hybrid cloud environments such as Azure AD, Microsoft 365, and Exchange Online.
• Diagnose and resolve complex issues involving permissions, authentication, and system connectivity.
• Collaborate with cross-functional teams to escalate technical issues, enhance infrastructure reliability, and document solutions for knowledge sharing.
  
  

Qualifications for the Technical Support Engineer II:

• Minimum of 2 years’ experience in systems administration or infrastructure support.
• Strong expertise in Active Directory, including ACLs, LDAP protocols, and permission inheritance.
• Proficient in Windows Server (2016, 2019, 2022) and diagnostic tools such as gpresult, rsop.msc, and Event Viewer.
• Hands-on experience with SQL Server, including query troubleshooting and performance analysis.
• Familiarity with cloud platforms like Azure, AWS, or Google Cloud Platform (GCP).
• Exposure to enterprise storage systems such as NetApp, EMC, or Isilon.
  
  

Compensation for the Technical Support Engineer II:

• Salary Range: $80,000-$85,000/year
• Comprehensive Benefits: Medical, Dental, Vision, sick leave if required by law, and 401K
  
  

This job opens for applications on 9/15. Applications for this job will be accepted for at least 30 days from the posting date.



Keywords: technical support engineer, data security, access management, Active Directory, Microsoft 365, Windows Server, Outlook support, troubleshooting, SQL queries, cloud platforms, AWS, Azure, GCP, log analysis, root cause analysis, technical documentation, customer support, system configuration, deployment support, permissioning, incident resolution, mentoring junior staff, enterprise IT, IT support, technical escalation, diagnostics, security best practices