What are the responsibilities and job description for the Customer Technical Support Engineer position at Hamilton Motor Company?
Hamilton Motor Company – Customer Support Engineer (Raleigh, NC - On Site)
Hamilton Motor Company is a leading provider of aftermarket upgrade kits that bring Apple CarPlay and Android Auto functionality to vehicles. We serve customers and auto shops across the United States, South America, Europe, and Africa.
As our team continues to grow, we are seeking a Customer Support Engineer to deliver exceptional technical support and customer care. This role is ideal for someone who is highly technical, customer-focused, and excited about cars and technology.
Responsibilities
Answer inbound customer calls in a professional and courteous manner.
Diagnose, troubleshoot, and document customer issues in detail.
Provide technical guidance for installation and configuration of our products.
Support both individual customers and professional auto shops.
Use our Shopify-based platform to update customer records and input order details.
Qualifications
Minimum 2 years of experience in technical support, IT helpdesk, automotive electronics, or a related field.
Strong problem-solving skills with proven ability to handle both hardware and software issues.
Excellent communication skills with 100% English fluency.
Reliable high-speed internet connection, laptop, and mobile phone.
Familiarity with automotive systems and comfort with diagnosing software issues.
Eagerness to learn our product line inside and out (comprehensive training provided).
Position Details & Compensation
Schedule: Monday–Friday, 9:00 AM – 6:00 PM ET, plus 2 Saturdays per month (10:00 AM – 3:00 PM ET).
Salary: $80,000 USD annually, with opportunities for performance-based growth and bonuses.
Growth: Hamilton Motor Company values internal development — high performers have strong advancement opportunities within the company.
Salary : $80,000