Technical Support Engineer II

Piper Companies is seeking a Technical Support Engineer II to join a growing leader in cybersecurity and data analytics. This is a permanent hybrid role based out of Morrisville, NC is ideal for a systems-level professional with deep experience in Active Directory, Windows Server, and enterprise infrastructure. Technical Support Engineer II will play a critical role in maintaining secure, scalable environments while supporting internal teams and external clients with advanced troubleshooting and systems administration.

Responsibilities of the Technical Support Engineer II include:

• Administer and support Active Directory, including forests, domain trees, GPOs, and replication troubleshooting
• Manage and maintain Windows Server infrastructure, including DNS, DHCP, and performance tuning
• Support hybrid cloud environments (Azure AD, Microsoft 365, Exchange Online) and enforce secure configurations
• Troubleshoot complex issues related to permissions, authentication, and connectivity across systems
• Collaborate cross-functionally to escalate issues, improve infrastructure, and document technical solutions
  
  

Qualifications for the Technical Support Engineer II include:

• 2 years of experience in systems administration or infrastructure support roles
• Strong knowledge of Active Directory, including ACLs, LDAP, and permission inheritance
• Proficiency with Windows Server (2016/2019/2022) and tools like gpresult, rsop.msc, and Event Viewer
• Experience with SQL Server, including query troubleshooting and performance diagnostics
• Familiarity with cloud platforms (Azure, AWS, or GCP) and enterprise storage systems (NetApp, EMC, Isilon)
  
  

Compensation for the Technical Support Engineer II:

• Salary Range: $80,000-$85,000/year
• Comprehensive Benefits: Medical, Dental, Vision, sick leave if required by law, and 401K
  
  

This job opens for applications on 10/08/25. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: technical support engineer, data security, access management, Active Directory, Microsoft 365, Windows Server, Outlook support, troubleshooting, SQL queries, cloud platforms, AWS, Azure, GCP, log analysis, root cause analysis, technical documentation, customer support, system configuration, deployment support, permissioning, incident resolution, mentoring junior staff, enterprise IT, IT support, technical escalation, diagnostics, security best practices