Technical Support Engineer

Job Title: Engineer

Location: Holly Springs, North Carolina (On-Site)

Job Summary: We are seeking a motivated professional to support on-site technology operations for production-area users during a rotating 2-2-3 schedule. Our team is looking for someone who can triage issues quickly, resolve common technical problems, and escalate higher-risk incidents with clear documentation and strong communication.

Responsibilities

• Serve as the initial point of contact for technology issues during assigned shift coverage and triage incoming requests from operations, quality, engineering, and support teams.
• Troubleshoot and resolve common issues involving Windows PCs, basic network connectivity, printers, peripherals, login access, and device readiness.
• Support mobile carts, workstations, Benchtops, Zebra and Lexmark printers, and passwordless authentication enrollment or login troubleshooting.
• Document actions taken, resolution status, and escalation paths accurately, then hand off unresolved or higher-risk issues to the appropriate support team.
  
  

Required

• Experience providing IT help desk, desktop support, manufacturing IT, or operations technology support.
• Ability to troubleshoot Windows PCs, basic network connectivity, printers, peripherals, and user login issues.
• Experience supporting end users in a fast-paced operational or manufacturing environment, with strong customer service and clear communication skills.
• Ability to follow documented procedures and escalation paths, document issues accurately, and maintain clear shift handoff notes.
• Comfortable working rotating 2nd and/or 3rd shift schedules on-site and supporting users in production or production-adjacent areas.
• Ability to distinguish between first-level issues and issues that require escalation to technical owners.
  
  

About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.

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