End User Support Technician

Piper Companies is hiring an End User Support Technician to join their IT support team in Plainsboro, NJ. This individual will provide Level 2 desktop support to a large end-user population, ensuring seamless operation of hardware, software, and peripheral devices across the organization. This role is ideal for someone who is proactive, collaborative, and eager to grow within a stable healthcare IT environment.

Location: Plainsboro, NJ

Work Arrangement: Fully On-Site

Schedule: Monday–Friday (6:00 AM–2:30 PM or 7:00 AM–3:30 PM)

Employment Type: 12 month contract to hire

You will be part of a team supporting approximately 4,000 users across clinical and administrative environments, contributing to key initiatives including Virtual Desktop Infrastructure (VDI) and virtual printing modernization projects.

Responsibilities:

• Provide Level 2 desktop support for end users across the organization
• Troubleshoot and resolve hardware, software, and operating system issues
• Support and maintain Windows 10 and Windows 11 environments
• Diagnose and repair issues related to Lenovo desktops, laptops, and related hardware
• Support and troubleshoot peripheral devices, including scanners and devices connected to network servers
• Respond to and resolve tickets in a timely and professional manner
• Assist users with system access, configuration, and troubleshooting
• Support and participate in VDI and virtual printing implementation projects
• Collaborate with team members and escalate issues when appropriate
• Maintain documentation of issues, resolutions, and procedures
  
  

Qualifications

Required:

• 2 years of experience in desktop or end user support (Level 2 preferred)
• Strong experience supporting Windows 10 and Windows 11
• Experience supporting PC hardware, laptops, and peripherals (Lenovo preferred)
• Experience troubleshooting devices connected to networked environments
• Excellent troubleshooting and problem-solving skills
• Strong communication and interpersonal skills
• Ability to work effectively in a team environment supporting a large user base
  
  

Preferred:

• Experience supporting VDI environments
• Experience with virtual printing technologies
• Experience in healthcare or enterprise environments supporting large user populations
  
  

Ideal Candidate Profile

• Competent and technically capable
• A strong team player
• A self-starter who takes initiative
• Reliable, accountable, and motivated
• Committed to delivering excellent end-user support
  
  

Additional Details

• Team size: 7 IT support professionals
• No on-call responsibilities
• Fully onsite role in Plainsboro, NJ
• Interview process: Single Teams video interview
  
  

Compensation:

• Type: 12-month contract to hire
• $23/hr-$25/hr
• Comprehensive Benefits: Medical, Dental, Vision
  
  

This job opens for applications on 2/20/2026. Applications for this job will be accepted for at least 30 days from the posting date.