Senior IT Support Specialist

Overview

One Trajector. One Mission.

Trajector is where purpose meets progress. We specialize in medical evidence services that become the compass our clients rely on while navigating the intricate terrain of disability benefits. Our calling is clear: to make a real difference, infuse passion, and enhance the quality of life for the disabled community. As part of our global community, you'll join a team of over 1,800 dedicated individuals, each contributing their unique talents to streamline the path to benefits. Urgency propels us, data empowers us, and every step is tailored to ensure those with disabilities access their rightful compensation. Join us in shaping stories of transformation, one life at a time.

Job Overview

The IT Support Specialist plays a crucial role in maintaining the organization’s technology infrastructure by providing technical assistance, troubleshooting, and support to end-users across hardware, software, and network systems. This position ensures the efficient operation of all IT systems, delivers exceptional customer service, and contributes to continuous improvement initiatives within the IT Operations team.

The IT Support Specialist will serve as the first point of contact for technical issues, performing diagnostics, resolving incidents, and escalating complex problems as needed. The role involves close collaboration with system administrators, network engineers, and other IT professionals to maintain a secure, stable, and productive technology environment.

About Our Perks, Compensation, & Benefits

• Competitive compensation ranging from $51,500- $70,800 per year PLUS bonus. 
• Medical, dental, vision, 401k program, and more 
• Paid time off, including seven (7) federal holidays plus two (2) flex holidays for DEI
• Joining a rapidly growing organization

Responsibilities

• Keep tickets up to date and clearly documented in ticket management system
• Maintain hardware including workstations, phones, and servers
• Process employee status change requests including new hires, terminations, and department transfers
• Process requests for hardware and software purchases including workstations, phones, and peripheral devices
• Email/Phone account management
• Maintain IT asset and contract tracking system
• Basic network (wired and wireless) maintenance and troubleshooting
• Demonstrates knowledge of and supports each entity's mission and vision, policies and procedures, operating instructions, confidentiality guidelines and code of ethical behavior
• Flexible to work outside of standard office hours if requested with proper notice
• Performs other job-related duties as requested

Qualifications

• Authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Bachelor’s degree required
• 4 years of experience in IT help desk or support role in a high pressured environment required
• Project management experience
• Escalation experience within IT support
• Basic printing, peripheral support and troubleshooting skills
• Proven problem solving and troubleshooting skills
• Attention to detail
• Familiar with support ticket, call center and knowledge-based systems
• Exceptional level of concentration and commitment
• Time management and prioritization skills
• Eager to learn and willing to teach others
• Able to work in a team environment
• Requires knowledge of Microsoft Office 2010-2017 (including Office 365 (Word, Excel, Outlook), Adobe PDF Reader, VoIP Phone Systems, Google Apps for Business, and CRM or basic database knowledge
• Requires the ability to sit for long periods of time, frequently type and converse over the phone (4 or more hours a day)
• Requires the ability to lift 30 lbs
• Requires to ability to work occasional shifts outside of working hours
• Must be fluent in English
• Minimum internet speed of 25 Download/10 Upload 

EEO Statement

Trajector is an EOE/Veterans/Disabled/LGBTQ employer.

Salary : $51,500 - $70,800