What are the responsibilities and job description for the IT Support Receptionist - FULL TIME position at i.t.NOW?
Position is Full-Time & In OfficeWho we are:i.t.NOWTM is Utah’s premier managed I.T. services and computer support provider for small to medium-sized businesses.General Summary:The IT Support Coordinator is responsible for attaining maximum utilization of internal technical resources through daily scheduling of service requests.Perform service request intake from clients; assign, schedule, and scheduling service engineers for remote service according to urgency, and contractual service level agreement (SLA).Strong client relations are a must.Position Responsibilities:· Act as the single point of contact to the client for all types of service requests· Coordination of all IT support groups to ensure maximum utilization of billable resources· Triage service requests as they arrive through email, manual entry, or direct client input· Schedule internal technical resources· Improve client service, perception, and satisfaction· Fast turnaround of client requests· Ability to work with a team and communicate effectively· Improve usage and increase productivity of IT support resources· Escalate service requests that cannot be scheduled within agreed service levels· Report the utilization of IT Support resources and successful completion of service requests to the Service Manager, or supervisors.Knowledge, Skills, and Abilities:· Basic computer and operating system knowledge· Interpersonal skills: such as telephony skills, communication skills, active listening, and client-care· Ability to multi-task and adapt to changes quickly· Technical awareness: ability to match resources to technical issues appropriately· Service awareness of all organization’s key IT services for which support is being provided· Understanding of support tools, techniques, and how technology is used to provide IT services· Typing skills to ensure quick and accurate entry of service request details· Self-motivated with the ability to work in a fast-moving environmentCredentials and Experience:Previous Client Service or phone related skills; familiarity with computer system support terminology/concepts.Pay: Base ($10-$14/hr)Promotion:• Strong positive client feedback• Strong positive engineer feedback• Actively recruits other high-quality engineers• High utilization of engineering team’s timeCompany DescriptionOUR FRINGE BENEFITS INCLUDE: GREAT TEAM MEMBERS! Professional, enthusiastic, creative people you'll enjoy spending your day with!REST AND RELAXATION! Great PTO and Paid Holiday package!GET EDUCATED ON US! Tuition reimbursement and on-going paid training opportunities!BENEFITS GALORE! Health, Vision, Dental, Life, Disability, 401(k) with match, and more!PROSPERITY! As we grow, YOU grow! Join us, grow with us! Don't miss this exciting career opportunity to learn progress and advance in your chosen profession while following along our career path.
Salary : $10 - $14