What are the responsibilities and job description for the Telecom IT Support Analyst position at Any Hour Group?
About Us
Founded in 2021, the Any Hour Group has rapidly expanded to become a leading provider of home services across 30 locations in 10 states, boasting a dedicated team of over 2,000 members. Our commitment to delivering exceptional service and fostering a positive work environment has driven our success and growth. We pride ourselves on our innovative solutions and customer-centric approach, making us a trusted choice for homeowners.
Position Summary
The IT Support Analyst (Telecommunications Focus) provides front-line support for users across all subsidiary companies, with specialized responsibility for the management and lifecycle of corporate mobile devices. This role ensures reliable service for phones and tablets used in the field, maintains accurate device inventory, and assists with daily IT support tasks related to user accounts, hardware, and system access.
Key Responsibilities
Founded in 2021, the Any Hour Group has rapidly expanded to become a leading provider of home services across 30 locations in 10 states, boasting a dedicated team of over 2,000 members. Our commitment to delivering exceptional service and fostering a positive work environment has driven our success and growth. We pride ourselves on our innovative solutions and customer-centric approach, making us a trusted choice for homeowners.
Position Summary
The IT Support Analyst (Telecommunications Focus) provides front-line support for users across all subsidiary companies, with specialized responsibility for the management and lifecycle of corporate mobile devices. This role ensures reliable service for phones and tablets used in the field, maintains accurate device inventory, and assists with daily IT support tasks related to user accounts, hardware, and system access.
Key Responsibilities
- Provide Tier 1–2 support for technical issues including Microsoft 365, Intune, network access, and endpoint troubleshooting.
- Administer mobile device lifecycle: activation, configuration, deployment, and retirement of Verizon-managed devices.
- Process requests for new lines, SIM swaps, suspensions, and insurance replacements through the Verizon enterprise portal.
- Maintain detailed inventory of devices and users; ensure accurate billing allocation and asset records.
- Assist in maintaining MDM (Intune) policies for mobile endpoints, ensuring compliance and security.
- Support ongoing migration projects (e.g., workstation Entra ID joins, Windows 11 upgrades, Intune enrollment).
- Communicate with branch locations regarding telecom or IT service updates.
- Document troubleshooting steps and resolutions in the IT ticketing system; contribute to knowledge base.
- Participate in after-hours or on-call rotation as required for high-priority issues.