HR General Manager

Job Description

General Manager – HR Operations Location: Knoxville, TN

Salary: $120k-$200k (DOE)

Workstyle: Onsite

Benefits : Health, Dental, Vision, 401k, etc.

Position Overview

The organization is seeking a highly experienced General Manager for HR Operations to develop, lead, and optimize HR functions. This role will be instrumental in creating a positive employee relations environment, ensuring compliance with labor laws, and delivering exceptional service to employees and leadership. The GM will serve as a strategic leader, coach, and driver of employee engagement across the organization.

Key Duties & Responsibilities

• Employee Relations Strategy
• Create, implement, and oversee the Positive Employee Relations strategy.
• Monitor engagement levels and lead Pro-Employee initiatives.
• Ensure all employee relations policies and procedures are current, accurate, and accessible.
• Regulatory Compliance & Training
• Maintain awareness of evolving labor laws and regulations.
• Design, develop, and deliver training programs focused on Positive Employee Relations.
• Oversee and manage the Workers’ Compensation Program.
• Leadership & Coaching
• Mentor and coach managers on employee relations and conflict resolution.
• Equip 100% of HR Specialists to conduct effective investigations with proper documentation.
• Lead large-scale, company-wide HR projects that improve the employee experience.
• Investigations & Case Management
• Lead or oversee workplace investigations, ensuring timely, thorough, and well-documented outcomes.
• Prepare investigation reports with conclusions and recommended next steps.
• Manage authorized involuntary separations, prepare required communications, and coordinate with HR and other departments.
• Compensation & Benefits
• Lead annual wage and benefit surveys in all operating communities.
• Ensure data supports competitive wage and benefit proposals.
• Additional Responsibilities
• Carry out supervisory responsibilities in accordance with company policy and applicable laws.
• Oversee hiring, training, performance appraisals, discipline, and terminations.
• Other duties as assigned.

Qualifications

• Experience
• 15 years in HR Operations and/or Positive Employee Relations.
• 10 years of leadership experience, including building high-performing teams and managing through change.
• Proven record of fostering a positive workplace culture and engagement.
• Education
• Bachelor’s degree in HR, Organizational Leadership, Management, or related field (preferred, not required).
• Skills & Certifications
• Strong conflict resolution capabilities.
• Proficiency in HR technology and analytics tools (e.g., Power BI).
• HR certification (SHRM-SCP, SPHR) is a plus.
• Other Requirements
• Ability to travel up to 75% in year one, then up to 50% thereafter.
  

To apply for this position, please send your resume to latanaka@pasona.com