Sales Support Representative

Sales Support Representative

$50-55k profit sharing

Littleton, MA (onsite)

Job Summary:

We are seeking a motivated, detail-oriented Sales Support Specialist with a strong background in sales and experience using Microsoft Office applications. This role involves making and answering sales calls, processing orders, data entry, and providing administrative support. The ideal candidate is a self-starter who excels in a team environment and is passionate about providing excellent customer service.

Key Responsibilities:

• Make outbound sales calls to potential and existing customers to promote products and services
• Answer incoming sales calls, address customer inquiries, provide product information, and process orders
• Accurately enter and maintain data in CRM and order management systems
• Process customer orders from initiation to fulfillment, ensuring accuracy and timely delivery
• Collaborate with the sales team to follow up on leads and close sales
• Prepare reports and updates on sales activities and customer interactions
• Provide exceptional customer service by resolving issues and answering questions promptly
• Support administrative tasks and assist other departments as needed
• Stay informed about products, promotions, and market trends to better assist customers

Qualifications:

• High school diploma or equivalent; associate’s degree or higher preferred
• Proven experience in a sales or sales support role
• Strong verbal and written communication skills
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams) and CRM software
• Excellent organizational skills and keen attention to detail
• Self-motivated with the ability to work independently and collaboratively
• Reliable, outgoing, punctual, and adaptable to changing priorities