Credit Collections Representative

Credit & Collections Associate

Location: Santee, CA 92071

Schedule: Full Time, Onsite | Monday–Friday, 8:00am–5:00pm

Assignment Type: 6-Month Contract

Pay: $20.50/hr. START: **Must be able to complete video interview, pass drug screen, background check and open to starting on, or after Monday, Jan. 5th

Overview

A well-established distribution company in Santee is seeking a detail-oriented Credit & Collections Associate to support order workflow management and ensure timely release of customer orders currently under credit review. This role focuses on communicating with customers regarding past-due balances, coordinating internally to resolve billing discrepancies, and processing a high volume of orders with accuracy and urgency. The ideal candidate thrives in a fast-paced environment, demonstrates strong customer service and follow-up skills, and is comfortable navigating credit review procedures.

Key Responsibilities

• Manage assigned order workflow, ensuring prompt handling of orders under credit review for past-due reasons.
• Contact customers to obtain payments or resolve issues that prevent order release.
• Accurately enter customer selections into the order processing system and track all orders according to company credit and collection standards.
• Make outbound collection calls to customers with past-due balances to secure payment and enable order releases.
• Submit credit limit increase requests to management when appropriate to support higher customer spend capacity.
• Process large volumes of pending orders for review and release, including coverage during absences of other credit & collections team members.
• Monitor orders using system reports and communicate progress, discrepancies, or data gaps to management.
• Partner with internal teams, field staff, and customers to ensure timely and accurate order processing.
• Escalate unusual or complex issues to a supervisor when necessary.
• Perform other duties as assigned.

Qualifications

• High School Diploma or GED strongly preferred.
• 2 years of experience in credit, collections, order processing, or a related administrative/operations function.
• Ability to exercise sound judgment within established policies and procedures.
• Strong communication, follow-up, and customer service abilities. Must be proficient in Microsoft Office; SAP preferred but not required.
• Comfortable managing multiple priorities and processing high volumes of time-sensitive orders.
• Basic proficiency with data entry, system navigation, and report monitoring.