What are the responsibilities and job description for the Credit & Collections Associate position at WOTM - Partners Professional?
Credit & Collections AssociateLocation: Santee, CA 92071Schedule: Full Time, Onsite | Monday–Friday, 8:00am–5:00pmAssignment Type: 6-Month ContractPay Range: $19.50–$20.50/hr. DOEOverviewA well-established distribution company in Santee is seeking a detail-oriented Credit & Collections Associate to support order workflow management and ensure timely release of customer orders currently under credit review. This role focuses on communicating with customers regarding past-due balances, coordinating internally to resolve billing discrepancies, and processing a high volume of orders with accuracy and urgency. The ideal candidate thrives in a fast-paced environment, demonstrates strong customer service and follow-up skills, and is comfortable navigating credit review procedures.Key ResponsibilitiesManage assigned order workflow, ensuring prompt handling of orders under credit review for past-due reasons.Contact customers to obtain payments or resolve issues that prevent order release.Accurately enter customer selections into the order processing system and track all orders according to company credit and collection standards.Make outbound collection calls to customers with past-due balances to secure payment and enable order releases.Submit credit limit increase requests to management when appropriate to support higher customer spend capacity.Process large volumes of pending orders for review and release, including coverage during absences of other credit & collections team members.Monitor orders using system reports and communicate progress, discrepancies, or data gaps to management.Partner with internal teams, field staff, and customers to ensure timely and accurate order processing.Escalate unusual or complex issues to a supervisor when necessary.Perform other duties as assigned.QualificationsHigh School Diploma or GED strongly preferred.2 years of experience in credit, collections, order processing, or a related administrative/operations function.Ability to exercise sound judgment within established policies and procedures.Strong communication, follow-up, and customer service abilities. Must be proficient in Microsoft Office; SAP preferred but not required.Comfortable managing multiple priorities and processing high volumes of time-sensitive orders.Basic proficiency with data entry, system navigation, and report monitoring. Company DescriptionOur Professional Division works with clients as a stakeholder in their hiring strategy and process. We facilitate a solid match for our employees and clients, examining the experience and team dynamics required for a great match. Our professional team was handpicked from 25 years of recruiting and staffing experience to build our Professional team to be the best in the industry. We focus on professional placements in your Executive Placement, Accounting & Finance, Human Resources, and Administrative Support areas. We place candidates leveraging direct hire, contract-to-hire, contingent, and “Smart Hire” modalities.
Salary : $20 - $21
