What are the responsibilities and job description for the Customer Account Coordinator position at WOTM - Partners Professional?
Account Coordinator (Customer Service / Supply Chain)Employment Type: Full-TimeSchedule: Standard Business HoursLocation: On-site / Hybrid (as applicable)Job SummaryThe Account Coordinator is the primary point of contact for customers, managing orders from receipt through delivery. This role works closely with Sales, Production, Planning, Logistics, and external partners to provide timely, accurate, and high-quality customer service for domestic and international accounts.Key ResponsibilitiesManage customer orders from entry to delivery (domestic & international)Enter and maintain orders in ERP system (NetSuite preferred)Coordinate with sales, planning, production, brokers, and logistics teamsProvide accurate ship dates and track orders through deliveryPrepare and maintain export and shipping documentationEnsure pricing, contracts, and customer requirements are accurateTrack and book freight (ocean/air); obtain freight quotesResolve customer issues professionally and efficientlyMaintain compliance with shipping, customs, and regulatory requirementsSupport supply chain functions including invoicing, credits, RGAs, and order trackingQualifications2 years of customer service or account coordination experienceStrong attention to detail and ability to manage multiple prioritiesWorking knowledge of shipping terms (domestic & international)Proficiency in Microsoft Outlook; Excel (intermediate preferred)Experience with ERP systems; NetSuite a plusStrong written and verbal communication skillsPreferred ExperienceInternational shipping and export documentationEDI transactionsHTS codes and regulatory complianceFood manufacturing or regulated environmentsPhysical RequirementsPrimarily office-basedAbility to sit for extended periods and lift up to 25 lbs occasionallyCompany DescriptionOur Professional Division works with clients as a stakeholder in their hiring strategy and process. We facilitate a solid match for our employees and clients, examining the experience and team dynamics required for a great match. Our professional team was handpicked from 25 years of recruiting and staffing experience to build our Professional team to be the best in the industry. We focus on professional placements in your Executive Placement, Accounting & Finance, Human Resources, and Administrative Support areas. We place candidates leveraging direct hire, contract-to-hire, contingent, and “Smart Hire” modalities.
Salary : $25