What are the responsibilities and job description for the IT Support Specialist position at Palmer Group?
Job Details
Our client is seeking a high-energy IT Support Specialist in the Cedar Rapids/Iowa City Corridor. This is more than just a tech role it's an opportunity to be part of a mission-driven organization making meaningful impacts across the area. They specialize in providing tailored IT solutions for small to mid-sized businesses, empowering clients to focus on growth while leaving the tech challenges to a client-centered, prideful team. You'll be joining a tightly-knit, growth-oriented group that values collaboration, innovation, and community impact. Apply today to be considered for this exciting opportunity!
Work model:
- On-Site
What you will do:
- Assist clients confidently in understanding their requests
- Troubleshoot, diagnose, and resolve issues related to technology devices
- Provide proactive and reactive support for client needs, including:
- Networks
- Desktops
- Laptops
- Applications
- Phones
- Tablets
- Document tasks in detail
- Demonstrate advanced knowledge of Windows operating systems
- Apply intermediate knowledge of networking and Windows domain environments
- Communicate clearly and effectively with clients and team members
What you will need to be successful:
- Proven ability to engage with a wide range of customers across industries, company sizes, and organizational cultures
- Strong team player with experience in close-knit environments where mutual support and collaboration are key
- Comfortable working independently and trusted to take initiative and manage tasks with minimal supervision
- Skilled in interacting with individuals at all organizational levels from frontline staff to senior executives
- Experience contributing to and thriving within a dynamic, expanding team
- Adept at juggling multiple responsibilities and managing competing priorities effectively
- Detail-oriented with a consistent focus on accuracy and thoroughness
- Open to guidance and eager to grow professionally through mentorship and peer learning
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
