What are the responsibilities and job description for the IT Support Specialist position at Origin Design?
Description
About Origin Design
Origin Design is an employee-owned Architectural, Engineering, Surveying, and Design firm. Our IT team manages a modern Microsoft-focused environment that integrates Microsoft 365, Entra ID, Intune, Windows Server, Nutanix AHV, Aruba networking, Sophos firewalls, Rubrik backups, SentinelOne, KnowBe4 security awareness, and Mitel/Teams communication systems.
Position Summary
The IT Support Specialist serves as the primary point of contact for Tier 1 IT support requests, providing technical assistance and ensuring reliable system performance across the organization. Supporting approximately 70 employees, this role reports directly to the IT Operations Manager.
Key Responsibilities
This position provides structured growth into Systems Administrator I, offering hands-on experience with enterprise-grade Microsoft cloud services, endpoint management, security platforms, and hybrid infrastructure.
Benefits
Please Send a Cover Letter And Resume’ To
https://origindesign.com/careers.
Origin Design is an equal opportunity employer. Women and minorities are encouraged to apply.
About Origin Design
Origin Design is an employee-owned Architectural, Engineering, Surveying, and Design firm. Our IT team manages a modern Microsoft-focused environment that integrates Microsoft 365, Entra ID, Intune, Windows Server, Nutanix AHV, Aruba networking, Sophos firewalls, Rubrik backups, SentinelOne, KnowBe4 security awareness, and Mitel/Teams communication systems.
Position Summary
The IT Support Specialist serves as the primary point of contact for Tier 1 IT support requests, providing technical assistance and ensuring reliable system performance across the organization. Supporting approximately 70 employees, this role reports directly to the IT Operations Manager.
Key Responsibilities
- Provide first-line support for Windows 10/11, Microsoft 365, and end-user devices
- Manage user accounts, permissions, and groups in Entra ID / Active Directory
- Support Microsoft Intune, Endpoint Manager, and Autopilot deployments
- Assist with networking, VPN, and mobile device configurations
- Provide support for Mitel phone systems and Microsoft Teams
- Contribute to security awareness initiatives using KnowBe4
- Document incidents, resolutions, and IT procedures
- Assist with onboarding, updates, and IT projects as assigned
- 1–3 years of IT support experience (professional services preferred)
- Proficiency with Microsoft 365 and Windows operating systems
- Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- Experience with Intune or other endpoint management platforms preferred
- Familiarity with hybrid Active Directory, virtualization, firewalls, or backup solutions is a plus
- Microsoft certifications (MS-900, MD-102, AZ-104) or equivalent experience preferred
This position provides structured growth into Systems Administrator I, offering hands-on experience with enterprise-grade Microsoft cloud services, endpoint management, security platforms, and hybrid infrastructure.
Benefits
- Work-life balance
- Flexible work schedule
- Remote working options
- Competitive compensation package
- Discretionary bonuses
- PTO
- Paid holidays
- Paid Parental Leave
- ESOP Employee Ownership
- Strong health care plans
- Life insurance coverage
- 401k program with employer match
- Full Employee Assistance Program
- Gym membership for you and your spouse
- Health Savings Account with employer match
- Continuing education
- Tuition assistance
- Relocation assistance
Please Send a Cover Letter And Resume’ To
https://origindesign.com/careers.
Origin Design is an equal opportunity employer. Women and minorities are encouraged to apply.