Utility Call-Center Specialist I (Multiple Opportunities)

Use the Job ID based on the Position Location as follows

This is entry-level customer service work handling a high volume of phone calls in the Water Utilities Department, Customer Service Call Center. This position is the first point of contact for internal and external customers. Responsible for handling a high volume of inbound and outbound calls, resolving customer inquiries, opening/closing accounts, and processing payments by telephone. Work is performed under the general supervision of a Utility Customer Service Supervisor.

QUALIFICATION

This position requires qualified applicants to possess the following:

· Graduation from high school or an equivalent recognized certification; minimum of one (1) year of customer service experience in a call center environment.

PREFERRED QUALIFICATIONS

Preferred qualifications include:

• Experience working for a utility,

• Experience receiving a high volume of calls (must specify the number of calls per day), and

• Bi/trilingual (English/Spanish/Creole).

All employees of Palm Beach County may be required to work before, during and/or after a natural or man-made disaster or hurricane.

In accordance with Affirmative Action requirements of Sec. 503 of the Rehabilitation Act of 1973, as amended, and provisions of the Americans with Disabilities Act of 1990, the County provides reasonable accommodation. If you need a reasonable accommodation for interviewing or initial employment, please notify the Palm Beach County BCC Human Resources Department. EO/AA Employer M/F/D/V; (Drug Free Work Place).