What are the responsibilities and job description for the Bilingual Call Center Specialist position at iTHINK Financial Credit Union?
What WE are looking for: We are looking for a Call Center Specialist who will be the liaison between our company and members. We are looking for Winners! Bilingual is a PLUS! Must be fluent in English as well as Spanish.
The current shifts are 8:00 am - 4:30 pm, 9:30 am -6:00 pm and 12:30 pm to 9:00 pm. Shift differential pay offered!
What YOU will be Responsible for:
Develop member account relationships and resolve/process account inquiries by assisting members via telephone and e-mail in a professional, prompt and efficient manner. Maintain full knowledge of all credit union products and services and promotions for the purpose of educating members and obtaining new accounts, certificates, checking accounts, and all other opportunities affecting the membership.
Your responsibilities will include:
- Deliver products and services to meet members’ financial needs by cross selling and referring at each touch point.
- Provide members with the most recent accurate information about the credit union features and benefits.
- Open member accounts and process transactions.
- Resolve and process account inquiries.
What YOU need to have:
- Must speak, read and write the English language.
- Spanish speaking agents must speak and comprehend the English and Spanish language.
- Positive Attitude!
- Sales and service oriented.
- Ability to handle high call volumes
- Ability to handle sensitive and confidential information
- Attention to detail and quality- oriented.
- Must have good computer skills
- Must be able to multitask and prioritize requests
- Flexible and adaptable
- Exceptional conversational and problem solving skills
- Ability to work flexible hours to accommodate department needs as required.
*Further position requirements will be discussed during the interview process
What THE Credit Union will offer: The iTHINK Financial Credit Union is an equal opportunity employer with competitive salaries, and exceptional benefits including: Health , Dental and Vision Insurance, Vacation , 401(k) Company paid Life, AD&D, and STD , LTD and Holiday
Job Type: Full-time
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Physical Setting:
- Call center
- Office
Work Location: Hybrid remote in Delray Beach, FL 33445
Salary : $20