What are the responsibilities and job description for the Patient Services Representative - Shoreline position at Pace Staffing Network?
Are you a healthcare professional who thrives in a patient-facing role and enjoys coordinating care in a fast-paced clinic environment? We’re partnering with a healthcare organization seeking a Patient Services Representative to support care coordination, scheduling, and patient communication within a Primary Care clinic. This role is ideal for someone who brings strong organizational skills, professionalism, and a patient-centered approach to care.
What You’ll Be Doing…
• Serve as a primary point of contact for patients, providers, families, and outside agencies regarding clinic services and care coordination
• Coordinate appointments, referrals, procedures, and pre-visit planning to support efficient patient care
• Facilitate communication and documentation between patients, providers, ancillary departments, and payers
• Assist with insurance authorizations, scheduling procedures, and ensuring complete medical records prior to appointments or services
• Support referral management, reporting, and administrative workflows within the clinic
• Maintain professionalism, confidentiality, and strong customer service while supporting a fast-paced patient-facing environment
Here’s What Your Work History Needs to Show as Evidence That You’re the Right Candidate…
• At least 1 year of experience in a medical or healthcare setting OR 2 years of customer service experience
• Strong customer service and communication skills in a fast-paced environment
• Experience handling confidential information with professionalism and discretion
• Working knowledge of medical terminology, insurance authorization processes, CPT, and ICD-10 coding preferred
• Strong organizational and multitasking abilities with attention to detail
• Proficiency with Microsoft Office, including Word, Excel, and Outlook
Additional Details
Location: Shoreline, WA (100% onsite)
Department: Primary Care – Richmond Beach
Pay Rate: $24.00–$27.00 per hour
Environment: Fast-paced healthcare setting requiring flexibility, professionalism, and collaboration with the care team
PACE Staffing Network is a woman-owned staffing company serving Washington employers for over 45 years. We place temporary, contract, and direct-hire professionals across healthcare administration, HR, accounting, executive support, and project-based roles.
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