What are the responsibilities and job description for the Patient Services Representative (PSR) position at Pace Staffing Network?
We’re partnering with a patient-centered neurology practice seeking Patient Services Representatives to support front office operations and patient coordination. These roles are ideal for individuals who bring professionalism, compassion, and strong attention to detail in a fast-paced clinical setting.
What You’ll Be Doing
• Serve as the first point of contact for patients, providing a welcoming and professional experience
• Schedule, reschedule, and confirm appointments
• Verify patient demographics, insurance eligibility, and required documentation
• Obtain prior authorizations for visits, procedures, imaging, and medications
• Collect copays and assist with basic billing inquiries
• Manage incoming calls, faxes, and medical record requests
• Scan and upload documentation into the EHR system
• Coordinate referrals, diagnostic testing, and follow-up communication
What Your Work History Should Show
• 1–2 years of medical office or healthcare experience
• Experience with insurance verification and prior authorizations
• Knowledge of medical terminology
• Proficiency with EHR systems and Microsoft Office
• Strong customer service skills and professional phone etiquette
• Ability to multitask and prioritize in a clinical environment
Additional Details
Schedule:
• Position 1: Wednesday–Friday, 8:00 AM–5:00 PM (immediate need)
• Position 2: Monday– Wednesday, 8:00 AM–5:00 PM (starting in June)
Pay Rate: $23.00–$24.00 per hour
Start Date: ASAP
Employment Model: Temp-to-Hire
Location: 100% onsite in Maple Valley
Environment: Tobacco-free workplace
PACE Staffing Network is a woman-owned staffing company serving Washington employers for over 45 years. We place temporary, contract, and direct-hire professionals across healthcare administration, HR, accounting, executive support, and project-based roles.
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