Development Database Manager

SUMMARY

The Development Database Manager supports Opportunity Village by ensuring careful administration, accuracy, and stewardship of the Resource Development (RD) database. This position maintains the integrity and confidentiality of all donor and gift records, oversees gift processing and donor profiles, manages updates to the annual solicitation pipeline, and reconciles gift activity with the Business Office to maintain clear and reliable institutional reporting.

Working closely with the Vice President of Philanthropy and the Director of Development, the incumbent provides thoughtful data analysis that helps shape donor engagement, solicitation strategies, and meaningful stewardship efforts. The role also contributes essential data support for key organizational activities—including special events, fundraising campaigns, board reporting, strategic planning, and departmental KPIs—helping ensure that Opportunity Village's mission-driven fundraising efforts are both effective and well-informed.

Embrace Opportunity Village's core values by cultivating positive and meaningful CONNECTIONS with participants and team members, demonstrating ENTHUSIASM, high standards of PRODUCTIVITY, authentic STEWARDSHIP, and consistent participation in individual and team DEVELOPMENT.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Report suspected Abuse, Neglect, Exploitation, Isolation, and Abandonment (ANEIA) immediately as mandated by state law.
2. Oversee the quality, integrity, and accuracy of all donor information and gifts entered into the database (currently Donor Perfect) in consultation with the VP of Philanthropy and the director of Development.
3. Play a lead role in the strategic management and day-to-day operations of the donor and prospect database; serve as the department point person on queries, reports, actions, list management for mailings and significant events, and data importing and exporting.
4. Design, test, deploy, run, and analyze reports for the Development team, Board of Directors, and other departments as needed.
5. Strengthens donor relationships by ensuring accurate and timely processing, recording, and receipting of all gifts, consistently meeting a 48-hour turnaround standard.
6. Provides support to database end-users through the maintenance of data entry standards and procedures, and conducts training as required to promote consistent, efficient, and compliant system utilization.
7. Serves as a liaison with the OV Business Office, ensuring timely reconciliation of deposits, ACH (Automated Clearing House transfer) transfers, and online payment systems.
8. Provides support throughout the budgeting process and facilitates regular financial review meetings to ensure consistent tracking and explanation of monthly variances.
9. Prepare and issue invoices for the Resource Development and Events teams, ensuring accuracy and timely delivery.
10. Assist with the efficiency of special events, projects, and mailings.
11. Serve as the department's data expert, providing guidance and regularly communicating IT-related information to the team.
12. Work in coordination with team members to meet established deadlines for mailing lists and donor recognition initiatives, ensuring timely and accurate execution.
13. Utilize fundraising best practices in establishing or revising data fields and standards, safeguarding the reliability and integrity of all reports produced.
14. Manage the database in support of the goal of donor growth.
15. Manage the archiving and organization of Resource Development documentation, ensuring proper record-keeping, data integrity, and compliance with institutional standards.
16. May be assigned other duties as needed.

SUPERVISORY RESPONSIBILITIES

This position does not directly supervise others.

SKILLS REQUIRED

• Ability to communicate effectively with individuals, team members, and supervisors (verbal and written).
• Must possess social discernment to assess and understand others' reactions and behaviors.
• Strong critical-thinking skills
• Ability to define problems and draw valid conclusions.
• Have high energy and an enthusiastic outlook.
• Self-directed, with strong ability to work independently, and to set and adhere to deadlines.
• Ability to set priorities, follow through to completion of tasks, work well under pressure, and maintain a high level of confidentiality.
• Excellent interpersonal and customer service skills.
• Ability to resolve multiple complex issues simultaneously while remaining calm in stressful situations.
• Ability to accept and apply performance-based feedback.
• Must encompass professional demeanor.
• Demonstrated proficiency with data and financial information, strong ability to create reports and spreadsheets using databases.
• Strong organizational skills with attention to detail and accuracy.
• Experience managing system upgrades, data organization, and transition.
• Knowledge of nonprofit fundraising best practices, including donor relations, gift processing, and resource development strategies.
• Ability to interpret instructions, gain knowledge, and have initiative.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or vendors of the business community.
• Ability to effectively present information to top management.
• Willingness to keep up-to-date technically and learn new technologies.
• Exceptional accuracy and attention to detail.
• Effective collaboration skills.
• High level of positive and calm customer service orientation.

EDUCATION AND EXPERIENCE

• Required: Bachelor's degree in Business, Computer Information Systems, or a related field.
• Required: A minimum of two (2) years' experience with data analytics or data development.
• Required: A minimum of two (2) years' experience in a donor-centric role in a nonprofit setting.
• Required: Proficient in Windows-based programs, including Microsoft Office (Word, Excel, Outlook, and PowerPoint).
• Required: Experience with nonprofit fundraising database software (CRM systems), preferably DonorPerfect, to manage donor records, track contributions, and support resource development activities.
• Preferred: Experience working with individuals with intellectual disabilities.

PHYSICAL ABILITIES & WORK ENVIRONMENT

The physical demands described below are representative of those required by a team member to perform the essential functions of the job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and functions of the position. The list below of minimum essential functions is illustrative of the minimums only and is not a comprehensive listing of all functions and tasks performed.

• Ability to lift and move boxes up to 40 pounds.
• Ability to sit at a computer for prolonged periods of time.
• Ability to work in a typical office environment.
• Ability to conduct tasks and successfully perform under critical deadlines.
• Manual dexterity to operate office equipment and examine documents, records, and files.
• There are after-hours and weekend responsibilities for this position that may require extended hours, both inside and outside the office.