EVENTS OPERATIONS MANAGER

SUMMARY

The Events Operations Manager is responsible for overseeing the day-to-day operations, general maintenance, and the conservation and preservation of all areas within the Magical Forest. This role is also responsible for planning and supervising the setup, strike, and operation of Opportunity Village events throughout the year. Duties encompass the maintenance and repair of Forest Express Railroad equipment, amusement rides, irrigation systems, sound, lighting, and special-effects equipment, as well as thematic buildings, displays, artificial trees, photo ops, and all midway and concession areas and equipment. The Events Operation Manager requires availability for after-hours and weekend assignments, which may include extended work hours both on and off-site.

Embrace Opportunity Village's core values by cultivating positive and meaningful CONNECTIONS with participants and team members, demonstrating ENTHUSIASM, high standards of PRODUCTIVITY, authentic STEWARDSHIP, and consistent participation in individual and team DEVELOPMENT.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Report suspected Abuse, Neglect, Exploitation, Isolation, and Abandonment (ANEIA) immediately, as mandated by state law.
2. Both Partner with team members and take the lead in pre-production, setup, on-site management, and strike for all on- and off-site events.
3. Work with the Director of Event Services to create an annual project and production calendar for MF and OV Events operations, and hold weekly one-on-one meetings to report on each event's progress.
4. Provide direction, training, coaching, and certification to team members, and hold daily team huddles and weekly team meetings.
5. Supervise and provide training to seasonal and on-call team members regarding Magical Forest projects, safe operation of rides, and equipment.
6. Verify and approve payroll information for assigned hourly and seasonal staff following OV policies and procedures.
7. Positively represent OV when interacting with volunteers, guests, partners, vendors, and donors.
8. Assist with scheduling and updating the unified Event Calendar, including private parties, off-site events, park buyouts, etc.
9. Maintain inventory control and proper storage of all OV-owned event property, including power and hand tools, landscaping equipment, sound, lighting, audio/visual, special effects equipment, event props, decorations, tents and canopies, inflatables, storage areas, and concession trailers and equipment.
10. Maintain inventory sign-out sheets for all event items checked out, i.e., tools, linens, catering equipment, etc.
11. Maintain a clean, orderly work area in compliance with company safety and sanitation requirements.
12. Place orders or purchase supplies necessary for maintenance and improvement projects as required, while complying with operational budgets.
13. Track invoices and receipts for purchases made in the department and provide documentation to the Administrative Assistant to ensure timely reporting to the Business Office.
14. Complete maintenance requests and assigned projects as directed by the Director of Event Services.
15. Oversee the design, construction, and maintenance of custom scenic displays, special effects, including animatronic and pneumatic props and characters, and static décor props with direction.
16. Perform a pre-opening site walk and safety inspection, assigning team members and volunteers for the Magical Forest to ensure the park, amusement rides, and food service areas are ready for public admittance.
17. Work directly with Landscape Technicians to ensure the live trees and plants of the Magical Forest and the Smith Family Campus stay healthy, disease-free, and thriving.   
18. Continually update the Magical Forest Operations Manual and Ride Operations and Safety manuals.
19. Ensure compliance with regulatory and company policies and procedures.
20. Participate in all matters regarding the safety of people and property at all facilities and special functions.
21. Must be able to meet all requirements of OV vehicle policies and travel:
    1. Between worksite locations
    2. Within the community
22. May be assigned other duties as needed.

SUPERVISORY RESPONSIBILITIES

This position oversees the work and success of full-time, on-call, and seasonal General Laborers, as well as Event team Technicians, community partners, and volunteers.

SKILLS REQUIRED

• Ability to communicate effectively with individuals, team members, and supervisors (verbal and written).
• Must possess social perceptiveness to assess and understand others' reactions and behaviors.
• Ability to define problems, collect data, establish facts, and draw valid conclusions in a fast-paced environment.
• Demonstrates attention to detail; possesses organizational, planning, and problem-solving skills.
• High level of integrity and professionalism.
• Has an approach to projects with a creative, flexible, and resourceful mindset.
• Understands event and park operational processes to assist with tasks or hand-offs.
• Ability to set priorities, follow through to complete tasks, work well under pressure, and maintain confidentiality.
• Proficient in all programs of the Microsoft Office Suite.
• Must possess excellent customer service skills and social perceptiveness to respond calmly and professionally to common inquiries, criticisms, or complaints.
• Has the ability to de-escalate others' reactions and behaviors when needed.
• Ability to manage people in a calm, kind, and professional manner, while working in hectic, fast-paced, and noisy environments.
• Ability to safely operate a 26' box truck and tow a trailer with a standard pickup.

EDUCATION AND EXPERIENCE

• Required: Associate’s degree in business management with three years of leadership experience that includes carpentry, painting, landscaping, electrical, and irrigation systems; OR
• Required: Minimum five years leadership experience and work experience that includes carpentry, painting, landscaping, electrical, and irrigation systems.   
• Required: Valid driver's license and ability to meet insurance requirements
• Preferred: Forklift and high lift certification a plus, must be able to obtain forklift and high lift certifications within 30 days of employment.
• Preferred: AV, sound reinforcement, lighting, and theater scenic arts knowledge.
• Preferred: Knowledge of pneumatic and animatronic systems and controls.
• Preferred: CDL license.
• Preferred: OSHA 10 or 30 Certification, must be able to begin OSHA certification within 30 days of employment to complete the OSHA 30 certification within 90 days of employment.
• Preferred: Experience working with individuals with disabilities.

PHYSICAL ABILITIES & WORK ENVIRONMENT

The physical demands described below are representative of those a team member must meet to perform the essential functions of the job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and functions of the position. The list below of minimum essential functions is illustrative of the minimums only and is not a comprehensive listing of all functions and tasks performed.

• Ability to lift and move boxes up to 50 pounds.
• Must be able to work flexible hours; there are evening hours and weekend responsibilities with this position that may require extended hours.
• Ability to bend, squat, and stand for long periods of time
• Ability to resolve multiple complex issues simultaneously while remaining calm in stressful situations.
• Ability to conduct tasks and successfully perform under critical deadlines.
• Manual dexterity to operate industrial power equipment.
• Ability to work on ladders, scissor and basket lifts.
• Ability to endure varied noise levels from moderate to loud.
• Ability to work outdoors in difficult weather conditions