Case Manager

Description

SUMMARY

The Case Manager provides comprehensive case management, advocacy, and individualized support to individuals with intellectual and/or developmental disabilities. This role serves as a central point of coordination between the individuals served, their families or legal guardians, Opportunity Village, the Desert Regional Center, and other community partners and service providers.

With a strong emphasis on person-centered planning, the Case Manager ensures that each individual is empowered to make informed decisions about the services they receive, the environments in which those services are delivered, and their participation in vocational or daily activities. The Case Manager plays a vital role in promoting autonomy, inclusion, and overall quality of life through effective collaboration and consistent, individualized support.

Embrace Opportunity Village's core values by cultivating positive and meaningful CONNECTIONS with participants and team members, demonstrating ENTHUSIASM, high standards of PRODUCTIVITY, authentic STEWARDSHIP, and consistent participation in individual and team DEVELOPMENT.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Utilize appropriate methods for working with individuals with intellectual and or physical disabilities.

2. Report suspected Abuse, Neglect, Exploitation, Isolation, and Abandonment (ANEIA) immediately as  mandated by state law. 

3. Reinforce and positively engage in Opportunity Village's organizational culture, supporting the choice and creativity of individuals served and team members. 

4. Maintain positive relationships and networking with community partners, individuals served, caregivers, and service coordinator.

5. Advocate for appropriate pre-vocational and employment goals for each individual served.

6. Develop habilitation, service plans, and person-centered plans for individuals served.

7. Collaborate with team members, Leads, and Supervisors to review Person-Centered Plans (PCPs) and support guidelines, ensuring alignment with individual needs and organizational standards.

8. Understand and comply with all safety regulations within our organization as well as OSHA compliance.

9. Complete and submit required service plans, reports, and other documentation accurately and in a timely fashion.

10. Submit transportation requests, cancellations and communicate changes/concerns while monitoring accuracy.

11. Comply with all Opportunity Village policies and procedures and with Federal, State, and local laws, regulations, and requirements.

12. Some travel to a variety of locations in the Las Vegas area.

13. Must be able to meet all requirements of OV vehicle policies and travel:

• Between worksite locations

• Within the community

1. Participate in professional meetings, complete tours/intakes, and assist in the coordination and promotion of special events and activities for individuals served, including Family Advocacy events, DRC classes, OV dances, and other community-based events.

2. Collaborate with other team members and volunteers to ensure that all individuals with disabilities have the opportunity to:

   1. Gain knowledge of self-management and behavioral skills that will enhance their contribution and integration into the community.

3. Complete renewals for scholarships, private pay arrangements, JDT funding, and other applicable agency funding sources.

4. Maintain accurate records and ensure compliance with agency filing standards and HIPAA regulations.

5. Conduct ongoing monthly rights training for individuals served.

6. Attend special events as required.

7. May be assigned other duties as needed

SUPERVISORY RESPONSIBILITIES

This position does not directly supervise others.

Qualifications

SKILLS REQUIRED

• Ability to work independently.
• Ability to communicate effectively with individuals with disabilities, their families, guardians, and caregivers, with co-workers and supervisors in a professional manner both verbally and in written form.
• Ability to care, respond to, and work with individuals with developmental disabilities.
• Display professional demeanor at all times.
• Ability to define problems, draw valid conclusions, and create solutions.
• Ability to interpret instructions, gain knowledge and display initiative.
• Computer literate, including Microsoft Office Suite.
• Ability to adapt and perform under stressful situations.
• Excellent customer service, team building, and coaching skills.
• Ability to work independently and as part of team.
• Possess social discernment to assess and understand other’s reactions and behaviors.
• Reliable transportation and a valid driver’s license.

EDUCATION AND EXPERIENCE

• Required: Associates degree in Social Work, Psychology, Vocational Rehabilitation, Special Education, or related field, AND one year’s work experience supporting people with special needs, OR High School Diploma (or equivalent) and three years’ work experience supporting people with special needs.
• Required: valid driver’s license with a clean annual DMV report (must be twenty-one years of age in order to be eligible to drive company vehicles) AND reliable transportation.
• Required: Current Cardiopulmonary Resuscitation (CPR) and First Aid Certification (or must be obtained within 30 days of hire).
• Required: Current Crisis Prevention Intervention (CPI) Certification (or must be obtained within 90 days of hire).

PHYSICAL ABILITIES & WORK ENVIRONMENT

The list below of minimum essential functions is illustrative of the minimums only and is not a comprehensive listing of all functions and tasks performed. Reasonable accommodations may be made for individuals with disabilities to perform the essential duties and functions of the position.

• Ability to lift and move boxes up to 40 pounds.
• Ability to sit at a computer for prolonged periods.
• Ability to work in a typical office environment as well as a work center and community businesses with high level of noise.
• Ability to tolerate stress.
• Ability to conduct tasks and successfully perform under critical deadlines.
• Manual dexterity to operate office equipment and examine documents, records and files.