Marine Service Manager

Job Overview
This role oversees marine service operations, including assigning work orders, supervising staff, and managing parts inventory and warranty claims. It requires advanced technical expertise in boat rigging and diagnostics, along with strong leadership and organizational skills. The position also involves assisting with facility maintenance and supporting company planning efforts.

Responsibilities

• Lead and manage the daily operations of the marine service department, including scheduling, workflow management, and resource allocation.
• Supervise a team of service technicians, mechanics, and support staff to ensure high standards of workmanship and customer satisfaction.
• Perform diagnostics on marine units brought in for service.
• Supervisor all boat, motor and trailer warranty work. Ensure proper documentation is completed so the company can submit claims.
• Develop and implement service procedures that optimize efficiency while maintaining safety and quality standards.
• Drive sales through upselling additional services and products to customers while providing transparent estimates and explanations of repairs.
• Ensure accurate service writing and estimating to facilitate smooth billing processes.
• Maintain detailed records of all service activities, parts used, labor hours, and customer interactions.
• Cultivate strong relationships with customers by providing expert advice on marine boat maintenance options and solutions tailored to their needs.
• Manage cash handling procedures securely while ensuring compliance with company policies.
• Stay current with industry trends in marine diagnostics and mechanical knowledge.
• Promote a positive team environment through coaching, training opportunities, and recognition programs.
• Collaborate with parts suppliers to ensure timely availability of parts for repairs.

Experience

• Able to perform physical duties in outside heat, occasionally lifting 50 pounds.
• Marine technical training or equivalent experience necessary.
• Maintain technical training required for dealership status.
• Strong attending to detail and organizational skills.
• Extensive experience & training in service and rigging of marine craft.
• Comfortable working in a hands-on, physically active environment.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $20