WDW Processor

Position Summary: The processor answers inbound claim services to insured individuals for either glass, first notice of loss, or roadside assistance including towing, jumpstarts, lockout, etc.  

Duties and Responsibilities:

• Answer inbound claim service calls, collecting information and completing the dispatch calls
• Initiates follow up telephonic outbound customer service surveys
• Communicate professionally with insured and providers to obtain or provide information
• Collect claim information and simultaneously document data into a computer-based program
• Appropriately document all relevant information regarding the claim service call
• Maintain compliance with Quest policies and procedures
• Meet and exceed predetermined goals with the call center
• Fulfill those responsibilities and/or duties that may be reasonably provided by Quest for the purpose of achieving operational and financial success of the Company
• Completes all other assignments as needed.

Education and Work Experience:

• High School diploma
• Basic personal computer skills are necessary, including the ability to maneuver between multiple screens quickly, multi-task keyboarding experience

Knowledge and Skills :

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

• Must maintain highest level of Confidentiality at all times.
• Ability to communicate effectively (verbal and written)
• Excellent interpersonal skills
• Proficient computer skills
• Ability to multi-task, follow up, and meet deadlines
• Strong attention to detail
• Dedication to serving clients/customers
• Good conflict resolution abilities to improve organizational productivity

Hours Required: M-F 8:30-5:00

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to talk or hear, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and occasionally required to stand; walk; climb stairs.  The employee must occasionally lift and/or move up to 20 pounds.  Specific vision abilities required by the job include close vision and the ability to adjust focus.

Work Environment:

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The usual environment is in a business office with a noise level in the work environment that is usually moderate.  

This is an exempt position.

This job description reflects management's assignment of essential functions, and may be subject to change at any time due to reasonable accommodation or other reasons.