What are the responsibilities and job description for the Shift Lead position at NRG Adventure Park?
Shift Lead Position
As a Shift Lead at NRG Adventure Park, you are a key part of our leadership team—helping to ensure each shift runs smoothly, safely, and with maximum fun. You’ll supervise staff, provide excellent guest service, and take on important responsibilities like opening and closing the park. Your leadership, reliability, and attention to detail make every guest’s visit a memorable one.
Essential Job Functions
Supervise and support team members during your shift, ensuring high standards of guest service and safety
Open and close the park, following all procedures for facility setup, shutdown, and security
Count tills, reconcile cash drawers, and ensure accurate cash handling practices
Assist with training new team members and provide ongoing coaching to staff
Handle guest questions, concerns, and escalations with professionalism and positivity
Monitor park activity areas, ensuring all rules and safety protocols are followed
Perform routine inspections of the facility and report maintenance or safety issues
Complete shift paperwork and communicate shift updates to management
Assist with scheduling, break management, and shift coverage as needed
Support front desk, café, and activity areas as required
Maintain a clean, organized, and energetic environment for guests and staff
Additional responsibilities as assigned
Qualifications
- Must be at least 18 years old
- Previous experience in a supervisory or leadership role preferred
- Cash handling experience strongly preferred
- Excellent communication and customer service skills
- Strong organizational skills and attention to detail
- Ability to lead a team in a fast-paced, high-energy environment
- Reliable, responsible, and able to work independently
- Ability to stand and walk for extended periods (up to 8–10 hours per shift).
- Ability to lift and carry up to 25–50 pounds.
- Frequent bending, reaching, and repetitive movements in a fast-paced environment.
- Ability to work in varying conditions, including heat, cold, and noise.
- Must be able to work a flexible schedule, including evenings, weekends, and holidays.
NRG Adventure Park fully complies with all applicable federal, state, and local anti-discrimination laws by providing equal employment opportunities to all employees and job applicants without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, or gender identity), national origin, age, disability, and genetic information (including family medical history), or any other legally protected status.