What are the responsibilities and job description for the Operations Manager position at NRG Adventure Park?
Operations / Assistant Manager Position
As the Operations / Assistant Manager at NRG Adventure Park, you are a vital leader responsible for ensuring smooth daily operations, safety, and an exceptional guest experience. You’ll oversee staff scheduling, open and close the park, conduct thorough park inspections, and support the General Manager in all aspects of facility management. Your leadership, attention to detail, and commitment to safety help make every visit memorable and fun.
Essential Job Functions
Create and manage weekly staff schedules to ensure proper coverage across all departments
Open and close the park, following all procedures for facility setup, shutdown, and security
Conduct daily park inspections, ensuring all equipment, attractions, and public areas meet safety and cleanliness standards
Lead, train, and support team members, fostering a positive and energetic work environment
Monitor guest service and address concerns, complaints, or escalations promptly and professionally
Ensure compliance with all safety, health, and operational policies
Assist with hiring, onboarding, and training new staff members
Oversee cash handling procedures and reconcile tills as needed
Support inventory management and ordering of supplies
Complete daily reports and communicate updates to the General Manager
Step in to assist with front desk, café, or activity areas as needed
Support the planning and execution of special events and group bookings
Maintain a visible presence on the floor to ensure smooth operations and team accountability
Additional responsibilities as assigned
Qualifications
Must be at least 18 years old
Previous experience in operations, facility management, or supervisory roles required (recreation, hospitality, or entertainment preferred)
Strong leadership, organizational, and communication skills
Experience with scheduling and staff management
Attention to detail and commitment to safety
Reliable, responsible, and able to work independently
Cash handling experience preferred
Ability to multitask and adapt in a fast-paced, high-energy environment
Proficient with scheduling and office software
Must be available to work evenings, weekends, and holidays as needed
NRG Adventure Park fully complies with all applicable federal, state, and local anti-discrimination laws by providing equal employment opportunities to all employees and job applicants without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, or gender identity), national origin, age, disability, and genetic information (including family medical history), or any other legally protected status.