What are the responsibilities and job description for the Amazon Connect solutions- OH based role position at North Star Group?
Job Summary: Cloud AWS Connect Engineer
- Design, implement, and manage Amazon Connect solutions for cloud-based contact centers.
- Act as a Cloud Architect focusing on AWS infrastructure, ensuring optimal architecture and deployment.
- Develop and maintain automation solutions to streamline operational processes.
- Write and maintain scripts for cloud automation and system management.
- Collaborate with internal teams to support AWS Connect integrations and enhancements.
- Assist with AWS Cloud infrastructure migration projects (nice to have).
- Work with telephony and IVR solutions to support workforce requirements (nice to have).
- Utilize Python for scripting and automation tasks (nice to have).
- Ensure system reliability, performance, and security within AWS environments.
- Provide technical support and troubleshooting for AWS Connect and related cloud services.